Product Manager – CTRM, Gas

We are seeking skilled individuals with business knowledge of North American and/or European Natural Gas markets and operations, specifically with experience in the Allegro CTRM product. The role involves contributing to the evolution of ION's core Natural Gas commodities products by interacting with stakeholders to understand industry needs and ION's CMS portfolio. Ideal candidates are forward-thinking, inquisitive, innovative, self-starting, adept at prioritizing, communicative, and comfortable in a fast-paced team environment. Responsibilities include understanding customer needs, articulating product implications, defining solutions, developing product roadmaps, managing the product backlog, defining software release scope, creating functional specifications, collaborating with development teams, testing, providing documentation, demonstrating product capabilities, supporting RFPs, and assisting with client implementations and issue resolution.

Must Have

• Business knowledge of Natural Gas markets
• Working experience with Allegro CTRM product
• Understand customer and prospect needs
• Define solutions for market needs
• Collaborate on product roadmap
• Maintain product backlog
• Define software release scope
• Execute system and user acceptance tests
• Provide documentation content
• Demonstrate product capabilities
• North American natural gas trading and pipeline scheduling
• Front/middle/back office business processes
• Physical and financial derivative products
• Risk management
• Accounting
• Market standards and regulatory requirements
• Working knowledge of Allegro CTRM
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to interact with external and internal customers
• Proficiency in personal productivity tools

Good to Have

• Experience with complementary software and integrations
• Experience in agile software development practices
• Understanding of technical architecture, frameworks, and databases
• Experience with Allegro CMS in an implementation or development role

• Understand customer and prospect needs through client and project interactions, intracompany feedback, and marketplace research and assessment
• Understand and clearly articulate product implications for current and future customer needs, including product enhancement requests
• Define solutions for targeted market needs and customer specific issues
• Collaborate to develop the product roadmap for the Allegro Gas and other related products and modules
• Drive the product build process through:
• Maintaining the product backlog, defining requirements/epics and collaborating with Development teams to refine user stories and effort estimates
• Defining software release scope, creating functional specifications and use cases, providing continuous feedback to the development team, and reviewing/accepting completed product
• Working with Quality Assurance to develop acceptance test plans
• Execute system and user acceptance tests
• Provide documentation content for release notes, user guides, and knowledge transfer materials
• Demonstrate product capabilities to internal and external stakeholders
• Communicate with customers through user group meetings or individual strategy meetings
• Support RFP process as needed
• Provide product expertise in client meetings and demos as needed
• Assist in creating content for marketing collateral
• Support customer implementation analysis projects through requirements analysis and product recommendations
• Review proposed configurations, integrations, and product customizations
• Provide support to ION consultants remotely or on-site if necessary
• Assist technical support on complex issue resolution where subject expertise is needed to understand and reproduce issues, or when product design in question
• Support client interactions as needed

• In depth knowledge of:
• North American natural gas trading and pipeline scheduling
• Front/middle/back office business processes
• Physical and financial derivative products
• Risk management
• Accounting
• Market standards and regulatory requirements
• Working knowledge of Allegro CTRM
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Ability to interact with external and internal customers (Sales, Account Management, Professional Services, and Development)
• Intrinsic desire to understand the “why” behind each problem
• Ability to express ideas and concerns clearly, concisely, and logically
• Proficiency in personal productivity tools (Word, Excel, PowerPoint, Vision or comparable)
• Experience with Allegro CMS in an implementation or development role
• Experience working with complementary software and or integrations, such as exchanges, market data providers, and ERPs
• Experience in agile software development practices
• Understanding of technical architecture, frameworks, and database