Product Operations Associate (2nd shift)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

As a Product Operations Associate, you will be key in ensuring the smooth launch and ongoing management of our innovative product portfolio. You will work closely with product management, order management, sales, supply chain, demand planning, marketing, engineering, and other key stakeholders. Your work will be central to ensuring product data is accurate and readily available, enabling our partners and customers to easily order our products, and directly contributing to efficient sales and a positive customer experience.

Reporting to the Senior Product Operations Manager, this role requires a blend of technical acumen, operational efficiency, and strong interpersonal capabilities. The ideal candidate possesses comfort navigating technology tools and a nuanced understanding of product lifecycles, encompassing both software and hardware aspects. A core element of this position is your ability to collaborate effectively across diverse teams, embodying our company culture of cooperation and shared success by proactively supporting your colleagues.

If you are a highly motivated individual who thrives on taking initiative, demonstrates a solid grasp of both technical and business principles, and is passionate about tackling operational complexities within a dynamic environment of cutting-edge products, this opportunity could be an excellent fit. Teamwork is fundamental to this role – if you value collaborative environments and find satisfaction in the achievements of your peers, we encourage you to apply.
 

What You'll Do:

• Set up and maintain product data across platforms, including Oracle PLM, Salesforce CRM, and SAP ERP.

• Enable sales by configuring product attributes for pricelists, quoting tools, and eCommerce platforms.

• Manage and resolve a high volume of product operations tickets, ensuring timely and accurate solutions.

• Collaborate with cross-functional stakeholders to secure the dissemination of product information.

• Support the smooth transition of products through their lifecycle stages by managing their availability status.

• Enter prices for new product introductions and implement necessary adjustments to existing products.

• Drive product data accuracy, availability, quality, and integrity across all relevant tools and platforms.

• Identify and champion opportunities for continuous improvement in the organization’s tools and processes.

• Partner with IT teams to effectively drive improvement suggestions through to successful implementation.

• Document existing and new processes to ensure business continuity and knowledge sharing within the team.

• Support new projects by providing requirements, participating in UAT, and confirming results.

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Who You Are:

• A genuine self-starter who independently tackles challenges, thrives on taking initiative, and thinks proactively.

• Readily seeks resources, asks insightful questions for deep learning, and rapidly acquires new knowledge.

• Adaptable and proactive, quickly learns on the fly and effectively addresses tasks to ensure smooth operations.

• Curious and motivated by continuous growth, builds trust and rapport, and influences others without direct control.

• Driven by data, thrives in ambiguity, and demonstrates a passion for excellence and high productivity.

• Possesses strong interpersonal skills with verbal and written communication and the ability to present effectively.

• Skilled in building strong relationships, showing a drive to support colleagues, and fostering positive team spirit.

• Holds a university degree and has at least one year of technical experience in a large company.

• Familiar with Google Workspace, Oracle PLM, Salesforce CRM, SAP ERP, Atlassian JIRA/Confluence, Slack, etc.

Basic Requirements

• A university degree

• 1+ years of experience in operations, product management, project management, or a similar technical role.

• Working hours: 14:00-22:00

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Company

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.