Product Operations Lead

The Role

We are currently seeking a highly skilled Product Operations Lead to join the broader R&D Operations (R&D Ops) team at Addepar. R&D Ops serves as an internal shared services team for coordinating, supporting, and optimizing how teams work within the R&D organization and across Go-to-Market (GTM) and G&A orgs. The Product Operations team’s mandate includes the following:

• Champion the newly established product lifecycle framework
• Operationalize standards for the efficient execution of product launch management
• Drive strategic program management and launch status reporting
• Align with cross-functional teams to streamline execution
• Provide guidance and governance on best practices for teams through standards and processes

This Product Operations Lead will play a critical role in leading large-scale, high-impact, cross-functional R&D product launches. You will lead all aspects of programs and coordinate the work to be executed by the project team to ensure milestones are delivered and will surface and drive resolution to issues and blockers by clarifying assumptions. You will lead with a risk-based approach to product launch management by enabling R&D teams to manage their own risks. You will provide analytical insight and foresight to help shape long-term strategy, and drive planning and prioritization for R&D teams. You will work closely with senior leadership and key stakeholders to provide transparency, manage escalations, and drive business outcomes.

Reasons to join our team:

• A team culture that values ownership, transparency, collaboration, and creativity
• Opportunity to drive the highest impact launches in R&D
• Define “how we program manage” at Addepar

Do you enjoy the ability to work and build your career in an exciting, fast-growing environment? If so, you’ll fit in with our open and inclusive culture that is disrupting the wealth management and financial services industry.

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.

The current range for this role is $118,000 - $185,000 + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.

What You’ll Do

• Drive a portfolio of high-priority R&D product launches, including the creation and management of detailed plans and artifacts
• Lead strategic and tactical weekly cross-functional forums across Product, Engineering, Design, Go-to Market, Risk, Legal, Finance, and other key stakeholders
• Develop strong partnerships with cross-functional teams to drive progress, facilitate collaboration, and remove obstacles
• Identify program risks and establish escalation process for facilitating “Return to Green” plan for launches that are off-track
• Flex technical expertise and emotional intelligence to align discussions to business outcomes; influence strategy and trade-off decisions to optimize impact and time-to-market
• Champion a metrics-driven approach to review Alpha & Best test data to inform subsequent phases of launch
• Facilitate development of product health metrics and a Business As Usual (BAU) Operating Model as products transition from launch state to BAU/sustaining state
• Coordinate, design, and implement improvements to the company-wide Product Lifecycle process
• Map existing R&D business processes, i.e. “as-is” processes, and identify gaps that should be addressed in “to-be” process diagrams
• Establish program management standards and best practices, including systems and tools
• Create a collaborative environment that values transparency, learning, efficiency, and creativity

Who You Are

• 8+ years product operations, program management, or similar relevant experience
• 5+ years of successfully implementing and managing SaaS product development programs
• Solid technical foundation with ability to understand and digest new technical concepts and technologies quickly
• Experience in practicing Agile, with the ability to adjust effectively based on current needs and team dynamics
• Strong business process mapping experience; ability to quickly diagram “as-is” and “to-be” processes
• Strong experience with program management tools
• Strong influencing and negotiating skills at all levels
• Comfortable adjusting between the need to be tactical vs. strategic
• Expert in navigating through, and working with ambiguity by bringing structure to large/complex problems
• Organized and detail oriented; comfortable managing multiple launches and priorities in parallel
• Proactive problem-solver, with a consistent approach of identifying gaps in process and driving scalable fixes

Our Values

• Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
• Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
• Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
• Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
• Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.