Product Specialist - Customer Success

Product Specialist - Customer Success

Join our dynamic Customer Success team as a Product Specialist, where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands!

At Loyalty Juggernaut, we’re on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY®, our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

Our Impact:

• 400+ million members connected through our platform.
• Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!

Explore more about us at www.lji.io

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The Opportunity:

If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

What will you Do:

A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

What are we looking for :

An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:

• A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
• Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation.
• Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
• Spanish and English communication skills is a MUST
• Exceptional interpersonal skills and a problem-solving mindset.
• Proven ability to manage complex priorities and projects under pressure.
• Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
• A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.

Additional qualifications that enhance your profile:

• Certification in business analysis.
• Experience with scaled agile methodologies.
• Familiarity with various delivery methodologies.
• Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
• Experience working with external vendors and outsourced business models.
• Interest or skills in copywriting, technical writing, creative thinking, or art.
• Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.

Why should you consider us?

At LJI, you'll experience:

• A collaborative and empowering work culture that fosters continuous learning and growth.
• Opportunities to make a tangible impact on our clients' businesses.
• A chance to collaborate with a talented team of passionate individuals.
• The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.

Unleash your passion for Customer Success and help businesses thrive!