Product Success Manager

Job Description

• Strategic Planning: Developing and implementing strategies to achieve business objectives, often involving market analysis and long-term planning.
• Operational Excellence: Designing and optimizing processes, workflows, and systems to enhance efficiency, reduce costs, and improve stakeholder experience.
• Project Management: Leading and executing projects to implement strategic initiatives, ensuring timely delivery.
• Data Analysis, Data Automation and Reporting: Utilizing data to identify trends, measure performance, and inform decision-making, often involving the creation of dashboards and advanced reports. Skilled in MS Excel, VBA, Power BI and similar tools.
• Problem-Solving: Identifying and resolving complex strategic and operational challenges, finding innovative solutions and improving processes using first principles.
• Stakeholder Management: Partnering with global leaders across functions for a smooth end to end project/solution delivery.

Main Qualifications:

• Bachelor's degree in a related field (business, operations, management, engineering, etc.).
• Minimum 4+ years of experience leading cross-functional initiatives for professional services or support teams for a B2B SaaS company with a passion for solving business challenges. Experience in building, leading and executing process improvement, process automations, org-wide transformation projects.
• Demonstrated history of delivering strategic projects for Professional Services that entail strategic planning, consulting, project management and problem solving to achieve business goals.
• 2+ years of experience with social media on major platforms (Meta, X, LinkedIn etc.) with a strong understanding of Customer Experience Management strategies, tools and platforms.
• Ability to partner and effectively communicate with Senior leadership as needed. Comfortable with cross-functional collaboration involving internal as well as external stakeholders to achieve business goals.
• Excellent written, communication and presentation skills. Ability to effectively communicate insights, recommendations, and project updates to stakeholders, influencing decision-making and driving change.
• Strong expertise in data modelling and analysis in excel, VBA, Power BI and PowerPoint.
• Ability to work independently and as a member of a team.
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously.

Preferred Qualifications:

• Sprinklr Service platform expertise along with Contact Centre operations knowledge is strongly preferred.
• MBA Degree in a related field (operations, strategy etc.)

What Makes you Successful:

• Achievement of key performance indicators (KPIs) related to operational efficiency and effectiveness
• Successful implementation of strategic initiatives leading to measurable improvements in business performance
• Org-wide adoption of workflows and processes

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At , we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At , we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also EEO Policy and EEO is the Law.