Senior Software Development Engineer, QA (Voice QA)

1 Minute ago • All levels • Quality Assurance

Job Summary

Job Description

The Senior Software Development Engineer, QA (Voice QA) will be responsible for ensuring the quality and health of Sprinklr's platform, specifically within the Voice domain. This role involves understanding network protocols like SIP, VOIP, and WebRTC, performing network interruption testing, and building automation frameworks using Java and Selenium. The engineer will participate in all QA tasks, drive innovation, and collaborate with cross-functional teams to deliver high-quality releases. Strong problem-solving skills, experience with SaaS products, databases, and cloud concepts are essential.
Must have:
  • Understanding of Voice domain
  • Experience in network protocols like SIP, VOIP, WebRTC
  • Network Interruption testing
  • Strong experience in Java and Selenium
  • Automation testing and framework building
  • API testing
  • Strong problem solving and troubleshooting skills
  • Testing of SaaS products with clear understanding of architecture
  • Knowledge of data structures and algorithms, good object-oriented design and coding
  • Understanding with Test Cycle Management tools like JIRA
  • Test strategy formulation
  • Testing experience of Micro-services hosted platform
  • Exposure to development & testing tools such as Git, Jenkins, Bitbucket
  • AWS, Azure & Google Cloud Concepts
  • Basic Unix commands
Good to have:
  • ISTQB certification
  • Experience in Databases such as MySQL, MongoDB
Perks:
  • Comprehensive health plans
  • Leading well-being programs
  • Financial protection for family
  • Culture of belonging and happiness
  • Daily meditation breaks
  • Virtual fitness
  • Continuous learning opportunities (LinkedIn Learning)

Job Details

Job Description

What You’ll Do:

  • Understanding of Voice domain, Experience in network protocols like SIP, VOIP, WebRTC , Network Interruption testing, java , selenium, automation testing, api testing
  • You create the necessary automation library and framework as required and build automation test.
  • You ensure the health of the platform by putting the necessary checks and balances where ever is appropriate.
  • You are also responsible for driving meetings and new initiatives and innovation.
  • You participate in all day-to-day QA tasks.
  • Work with cross-functional teams to ship high-quality releases
  • Encourage and drive initiatives which promote innovation and technical excellence
  • Constantly look for improvements in software development and testing processes

What Makes You Qualified:

  • B.E/B.Tech in CS/IT or any equivalent
  • Strong problem solving and troubleshooting skills.
  • ISTQB certification is a big plus
  • Strong experience in Java and Selenium
  • Testing of any SaaS products and clear understanding of architecture and design across all systems.
  • Experience in any of Databases such as MySQL, MongoDB is a plus
  • Knowledge of data structures and algorithms and good object-oriented design and coding skills.
  • Understanding with Test Cycle Management tools like JIRA or relevant
  • Test strategy formulation will include decomposing the business and technical requirements into test case scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other preparation activities.
  • Testing experience of Micro-services hosted platform
  • Exposure to various development & testing tools such as Git/Jenkins/Bitbucket
  • AWS, Azure & Google Cloud Concepts
  • Basic Unix commands.
  • Ability to work independently in a fast-paced environment with frequent production releases.
  • Understanding of performance and efficiency with a strong customer focus.
  • Work cross-functionally to collaborate with designers and developers
  • Be empathetic towards customers and appreciate the user's experience

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

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About The Company

Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.

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