Production Support Engineer, MarkitEDM

As a production support engineer, you will be involved in the day-to-day activities associated with supporting the MarkitEDM production and UAT application and User Interface. You will ensure successful end to end processing of daily regional feeds, resolving workflow issues, reloading historical file requests, break/fix changes and small enhancements, and troubleshooting issues raised by downstream consumers of MarkitEDM data. The purpose of this MarkitEDM production support engineer is to provide frontline technical support of the MarkitEDM application and User Interface to our MarkitEDM project development team, data operations team, and downstream internal consumers of MarkitEDM data. You liaison with MarkitEDM project developers in London and Seattle and troubleshoot issues with other business critical applications across the Russell Investment landscape. The ideal candidate for this role will be someone with strong customer service skills, a team player who can also work independently, and adheres to application and the company’s best practices. A combination of strengths, both technical and soft skills, is a must to be successful in this highly demanding role.