Program Manager – Implementation, Professional Services
Job Summary
Job Description
AppZen is seeking a Program Manager – Implementation for its Professional Services team. The role involves leading program management for end-to-end implementations for AppZen's largest and most strategic customers, managing complex global rollouts with multiple ERP and P2P integrations, and developing detailed project plans. Responsibilities include outlining execution, risk management, monitoring progress, managing change, and nurturing customer relationships. The program manager will work with cross-functional teams, provide reports on value and ROI, and own projects with influence in the Customer Success organization. The ideal candidate is passionate about integrating financial systems with SaaS platforms, has program management and consultancy experience with enterprise SaaS products, and possesses excellent communication skills.
Must have:
- Humble and friendly personality with open and honest communication
- 5+ years of experience in enterprise SaaS/software implementations for Accounts Payable Automation
- Strong program management skills with proven on-time and on-budget delivery
- Exceptional customer presence and presentation skills; comfortable with C-level executives
- Proven ability to lead and manage customer teams
- Able to travel to customer locations as needed
Good to have:
- Master of the P2P domain
- Passionate about helping organizations integrate financial systems to SaaS platforms
- Highly organized and driven; loves to plan and track everything
- Action-oriented; no task is too small or insignificant
- Finely tuned sense of urgency; knows when to fix and when to ask for help
Perks:
- Competitive salary package and bonus or variable incentive pay
- Comprehensive medical, dental, vision and life insurance benefits
- Unlimited PTO
- Paid parental leave
- 401(k) match
- $250 annual reimbursement for continuous learning
- Onsite gym access for HQ employees
- Office perks like snacks, happy hours, company events
5 skills required
Job Details
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
About You:
- You’re a master of the P2P domain and are passionate about helping organizations integrate their financial systems to SaaS platforms
- You have program management and consultancy experience with enterprise SaaS products
- You are highly organized and driven, you love to plan and track everything!
- You want to help our customers get the most out of AppZen’s AI driven Accounts Payable automation solution and get joy out of watching a customer really succeed
- You have GREAT communication skills and know how to get the message across all levels of an organization
- You are action oriented; no task is too small or insignificant for you
- You have a finely tuned sense of urgency, you know when you can fix something, and when and how to ask for help
Responsibilities:
- Leading the program management for multiple end to end implementations for AppZen’s largest and most strategic customers. Projects range from single phase, single country scope to global rollouts with multiple ERP and P2P integrations, dozens of languages, and multiple shared service centers
- Developing project plans, outlining execution, risk management, monitoring progress against milestones, change management and maturing customers engagements into long-standing business relationships
- Taking customer goals and presenting attainable project plans
- Manage multiple programs including projects in various phases of implementation and adoption
- Working with cross functional teams internally to manage scope and delivery of projects as necessary
- Providing reports to show the value AppZen is providing along with ROI
- Real ownership of your projects and real influence in our Customer Success organization
Must Haves:
- Humble and Friendly personality with an open and honest communication style
- 5+ years of experience in enterprise SaaS/software implementations for Accounts Payable Automation technologies
- Strong program management skills with a proven record of on time delivery and within implementation budget
- Exceptional customer presence and presentation skills; comfortable in talking with C-level executives
- Proven ability to lead and manage customer teams
- Able to travel to customer locations as needed
Benefits:
- Competitive salary package and bonus or variable incentive pay depending on role
- Comprehensive medical, dental, vision and life insurance benefits
- Unlimited PTO
- Paid parental leave for eligible employees
- 401(k) match
- $250 annual reimbursement for continuous learning
- Onsite gym access for HQ (San Jose) employees
- Lots of office perks like snacks, happy hours, company events
- These benefits are only applicable to full time employees
$130,000 - $140,000 a year
AppZen is committed to fair and equitable compensation practices.
The base pay range for this role is posted above. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.
We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
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