Program Manager – Implementation, Professional Services

About You:

• You’re a master of the P2P domain and are passionate about helping organizations integrate their financial systems to SaaS platforms
• You have program management and consultancy experience with enterprise SaaS products
• You are highly organized and driven, you love to plan and track everything!
• You want to help our customers get the most out of AppZen’s AI driven Accounts Payable automation solution and get joy out of watching a customer really succeed
• You have GREAT communication skills and know how to get the message across all levels of an organization
• You are action oriented; no task is too small or insignificant for you
• You have a finely tuned sense of urgency, you know when you can fix something, and when and how to ask for help

Responsibilities:

• Leading the program management for multiple end to end implementations for AppZen’s largest and most strategic customers. Projects range from single phase, single country scope to global rollouts with multiple ERP and P2P integrations, dozens of languages, and multiple shared service centers
• Developing project plans, outlining execution, risk management, monitoring progress against milestones, change management and maturing customers engagements into long-standing business relationships
• Taking customer goals and presenting attainable project plans
• Manage multiple programs including projects in various phases of implementation and adoption
• Working with cross functional teams internally to manage scope and delivery of projects as necessary
• Providing reports to show the value AppZen is providing along with ROI
• Real ownership of your projects and real influence in our Customer Success organization

Must Haves:

• Humble and Friendly personality with an open and honest communication style
• 5+ years of experience in enterprise SaaS/software implementations for Accounts Payable Automation technologies
• Strong program management skills with a proven record of on time delivery and within implementation budget
• Exceptional customer presence and presentation skills; comfortable in talking with C-level executives
• Proven ability to lead and manage customer teams
• Able to travel to customer locations as needed

Benefits:

• Competitive salary package and bonus or variable incentive pay depending on role
• Comprehensive medical, dental, vision and life insurance benefits
• Unlimited PTO
• Paid parental leave for eligible employees
• 401(k) match
• $250 annual reimbursement for continuous learning
• Onsite gym access for HQ (San Jose) employees
• Lots of office perks like snacks, happy hours, company events
• These benefits are only applicable to full time employees