Technical Writer

Technical Writers at AppZen are responsible for making product information easily accessible and applicable for users, enhancing their independence and effectiveness. Key duties include creating and delivering online help, release notes, and other technical documentation. They act as customer advocates, understanding user challenges and developing meaningful solutions. The role involves collaborating with subject matter experts, writing and editing documentation, preparing technical graphics, and maintaining documentation standards.

Must Have

• Collaborate with subject matter experts to determine documentation needs.
• Write and edit online help, release notes, and other technical documentation.
• Prepare technical graphics and animations.
• Research and evaluate new content development tools and methods to improve documentation effectiveness.
• Maintain documentation standards and keep current on industry trends.
• Provide input on product requirements and usability.
• Determine types of publications needed for each product.
• Bachelor’s degree in Technical Communication, Communications, English, or a related field.
• 3+ years of experience writing software documentation.
• Excellent oral and written communication skills.
• Ability to effectively manage time and workload.
• Comprehension of technical information and ability to explain it to multiple audiences.
• Ability to interview and obtain product information from subject matter experts.
• Experience with single source authoring tools such as MadCap Flare.
• Experience with image capture tools such as Snagit.
• Proficiency with Microsoft Office.
• Understanding of HTML and CSS.
• Experience using source control tools.

Good to Have

• May test software for accuracy and report findings.
• Possibly contribute to localization requirements.

About the Role:

• Technical Writers make reliable product information easy to find and apply. This lets users be more independent and effective in their own work. Primary responsibilities include creating and delivering online help, release notes, and other technical documentation. Technical Writers are customer advocates. They understand the challenges users face and develop meaningful solutions.

Duties & Responsibilities:

• Collaborate with subject matter experts to determine documentation needs.
• Write and edit online help, release notes, and other technical documentation.
• Prepare technical graphics and animations.
• Research and evaluate new content development tools and methods to improve documentation effectiveness.
• Maintain documentation standards and keep current on industry trends.
• Provide input on product requirements and usability.
• Determine types of publications needed for each product.
• May test software for accuracy and report findings.
• Possibly contribute to localization requirements.
• Perform other related duties as assigned.

Requirements:

• Bachelor’s degree in Technical Communication, Communications, English, or a related field 3+ years of experience writing software documentation.
• Excellent oral and written communication skillsAbility to effectively manage time and workload.
• Comprehension of technical information and ability to explain it to multiple audiences.
• Ability to interview and obtain product information from subject matter experts.
• Experience with single source authoring tools such as MadCap Flare.
• Experience with image capture tools such as Snagit.
• Proficiency with Microsoft Office.
• Understanding of HTML and CSS.
• Experience using source control tools.