Programmes Quality Engineer / Quality Assurance Engineer

Job Description

Programmes Quality Engineer / Quality Assurance Engineer

Bristol

Full Time

An exciting opportunity has arisen for a Quality Engineer to join our Quality team. This role is part of the Programme Quality Engineer structure. The main function of this role is to ensure that Contractual Quality Requirements for products or services are understood, captured and flowed down through the business to ensure we meet regulatory, contractual and customer requirements.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

We’ll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

This role will also support the assigned programmes activities, including:

• Engaging with partners to align quality objectives
• Leading / Supporting resolution of investigation related to Customer complaints
• Where required, manage non-conformance through the agreed corporate methods and systems
• Leading and conducting compliance audits and reviews
• Monitoring the day to day operational activities to ensure compliance in line with contractual deliverables.

This role is based at Bristol and may include limited travel, as per programme needs.

What you will be doing

• Acting as the Quality focal point for assessing and capturing Quality related Contractual requirements to ensure the contract deliverables are understood and flowed down through applicable Quality documentation, creating and / or maintaining Quality Plans as applicable. Hold meeting with the Customer to understand Quality requirements and ensure Commercial, Programme and Key Stakeholders within the business are consulted and commit to the requirements of the Contract.
• Ensure required tasks are completed on time, to the required standard understanding lessons learnt from other programmes on managing Quality are captured and flowed into the programme. Conduct improvement projects to improve the efficiency or effectiveness of a process by applying the appropriate Quality improvement tools. Manage Quality relationships within a partnership environment, including both internal & external meetings, presentations, non-conformance management, etc.
• Support the business’s internal & external audit programme as a lead/support auditor, Deliver and maintain Quality System processes that are consistent with the Rolls-Royce Management Systems (RRMS).
• Support allocated Programme as the Defence Programme Quality Engineer. Attend Programme Review Meetings and report status of Quality Issues.
• Conduct/facilitate root cause investigations into “customer escapes” and ensure appropriate containment is in place where necessary. Lead the resolution of quality related Customer Complaints to maintain Customer Satisfaction.
• Your main contacts / relationships in this role will be: Quality Executives/VPs, Commercial Manager, Programme Manager, Customer Representatives, OE and MRO Managers, and other Contract specific Key Stakeholders.

Who we’re looking for

• Self-starter with previous experience in stakeholders management and good confidence to communicate effectively within the business and customers at all levels.
• Application of problem-solving process techniques (5 whys, RCA, 8D), training can be provided. Knowledge of Green Belt and Process Improvement methodologies.
• Auditor or Lead Auditor, Extensive knowledge of Regulatory requirements and International Quality Standards.
• Good IT skills working with a range of Microsoft office applications (Word, Excel, PowerPoint), visualisation tools (e.g. Tableau, PowerBI etc.) and SAP.
• Knowledge of the RRMS and ability to navigate the system.

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we’ll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Inclusion strategy at Our people | Rolls-Royce