Project Delivery Director, Retail Merchandising & Marketing

Company description

For 25 years, Level has developed marketing solutions for some of the world’s most innovative brands. We believe the best solutions come from collaborative working partnerships with our clients. Whether an established brand, or a start-up, we believe in the power of creative strategy, design, and technology to solve business challenges.

Overview

Level is looking for a Director of Project Management to join our team and support a key consumer electronics client!

In this role, you will act as a strategic partner between clients and agency teams and serve as the delivery lead for a portfolio of high-impact retail merchandising projects, ensuring that merchandising strategies align with brand objectives and are flawlessly implemented across a complex landscape of product categories and retail environments.

You will oversee all aspects of delivery for a program of significant scale, volume and complexity, holding the team accountable to delivery expectations while working closely with client stakeholders and executive sponsors to ensure brand and delivery standards are being met. You will drive client confidence by ensuring that the program runs efficiently, maintaining the highest levels of consistency and quality in project performance and execution while continuously identifying ways to introduce innovation, optimize process, and improve workflow.

In partnership with cross-functional agency teams including creative, production, QA, and strategy, you will lead a geographically-distributed project management team to manage the high-volume creation, review, production, and delivery of data and creative assets to ensure projects and deliverables are delivered accurately and within tight, fixed deadlines.

In this role, you will have the opportunity to leverage your advertising agency background and extensive prior experience leading the delivery of high-volume creative production at scale. The ideal candidate will also have a background in retail merchandising, in-store marketing, or field marketing; experience overseeing the development and delivery of large quantities of store planograms, schematics, renderings, layouts, floorplans, and similar deliverables; and a proven ability to understand and implement product strategy for retail environments.

PLEASE NOTE: This is a hybrid role based out of our San Francisco office and will require onsite engagement an average of 3 days/week. All candidates must be local to the Bay Area (including San Jose, Santa Clara, Sunnyvale, and similar surrounding locations) and willing to commit to a hybrid schedule. Candidates living in other markets who are willing and able to relocate to the Bay Area may also be considered.

Responsibilities

• Manage and oversee all aspects of project delivery to ensure all planograms are accurately implemented and maintained while being delivered on time for a given launch or deadline while exceeding client expectations.
• Independently lead a large portfolio of concurrent retail merchandising projects and understand the strategic nuances of each product and program.
• Projects are focused on developing, iterating, and distributing retail store planograms at large scale volumes, with a strong focus on product-driven updates.
• The team is responsible for developing detailed schematics that determine where and how products should be displayed on tables, shelves and fixtures.
• Develop comprehensive program plans by taking into account complex dependencies and potential conflicts, visualizing program roadmaps, and aligning resources against project requirements.
• Understand client strategies, drive scope prioritization, and respond with flexibility and momentum.
• Define, document and optimize process innovations to help drive efficiencies and learnings as we grow. Adopt automation and embrace tools to streamline efficiency.
• Anticipate, identify, and communicate program risks and proactively offer solutions to mitigate challenges.

Qualifications

• 7+ years of project management experience in an advertising agency environment managing the high-volume delivery of creative assets within a defined product lifecycle.
• Prior experience developing and coaching geographically-distributed project management teams.
• Excellent attention to detail with the ability to dynamically prioritize and manage multiple complex, concurrent projects in a high-pressure, fast-paced, deadline-driven work environment.
• Outstanding communication and interpersonal skills with an ability to manage, lead, and influence clients, stakeholders, and global teams.
• Experience using complex, specialized project and workflow management tools.
• Experience developing and managing creative project scopes and delivery timelines, including continuously reviewing workflow to identify and resolve potential issues, errors, and delays.
• Experience in the consumer electronics industry is a plus.
• A scrappy, entrepreneurial, go-getter mindset.
• Prior experience managing teams and projects in the retail planning & merchandising space is STRONGLY preferred including familiarity with:
• how the customer experience in retail affects space planning decisions, to help the team make informed product placement decisions to maximize sales and enhance the overall shopping experience;
• business drivers and considerations for merchandising teams, store planning teams, and retail partners worldwide;
• large production teams that use modeling and 2D/3D software to develop retail floor/space diagrams, table/fixture layouts, and product icons; and
• expectations for quality assurance to validate that all deliverables meet exacting specifications such as consistency, visual indicators, spacing/sizing, product accuracy, and volume accuracy.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Level Studios is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.