Postal Coordinator

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Overview

Epsilon requires a motivated individual that understands the needs of high-volume direct mail with close ties to the USPS. They must possess a solid grasp on USPS system regulations in their current form and stay abreast of all changes and the impact they may have on Epsilon and their mailing clients including understanding how to reduce mail piece time in process, optimize mail processes, net financial outcomes, and working with USPS to deal with situations that require urgency. High level communications and continuous improvement are also foundational needs related in this position.

Responsibilities

• Primary interface for Epsilon with the USPS
• Tracks & monitors mail performance – scorecards & MailTrail reporting
• Investigates, troubleshoots, and resolves all USPS service/delivery issues
• Tracks and reports on all mail volumes by client and plant
• Manages all PAF renewals, set-up & renewal of permits and MID assignments
• Demonstrate the necessary knowledge of USPS Postal Regulations and ensure they are keeping up to date on USPS changes.
• In-depth in understanding of all classes of mail, Manifest mailing, Drop Shipment procedures, Co-mingle, Mail Piece Design processes, Destination Entry, etc.
• Review and recommend postal documentation preparation enhancements in tune with the USPS standards to avoid errors and/or rejections on mailings.
• Ability to effectively communicate mail list concerns with Clients, Print Production, Account Teams, Production, IS and/or customers in a professional manner as needed.
• Maintain excellent relationship that Epsilon has with regional and local USPS representatives.
• Create and provide relevant postal training offerings to Account Teams, Print Production, Production and support teams.
• Participate in the RFP reviews for prospective clients and ask questions of Project Management, Manufacturing, Leadership or Sales team to ensure services provided are cost effective for the client.
• Responsible for reporting any problems related to meeting customer delivery requirements.

Qualifications

• Minimum 6 years of experience in working with all facets of postal regulations and logistics, preferred direct contact with postal representatives
• Solid understanding of USPS policies, procedures, and regulations
• Strong working knowledge of mail processing software and their modules including BCC Redpoint software
• Working knowledge of various file formats/types (.csv, .tst, .dbf, etc)
• Excellent computer/data processing skills through certification and /or previous job training
• Excellent written, oral and presentation skills

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $39,710 - $52,605 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/15/2025.

#LI-DNI