Quality Assurance Engineer

The Quality Assurance Engineer is a member of the Customer Support Services team, who collectively are responsible for sustaining Enablon customers. The Quality Assurance Engineer provides post-deployment services to enterprise-wide Enablon software solutions for small and large companies. Enablon is an extremely broad platform with a proprietary programming language, more than a hundred modules, highly configurable, and therefore each customer solution is unique. You will be directly responsible for the qualification and tracking of client requests, and most importantly, providing solutions (expertise, configuration, development, etc.) within the expected response time applicable to the client. You also may provide additional support services such as product refreshers and coaching. Some requests are quick wins (configuration/coding on the spot with customers or coaching workshops), but many are mini agile implementation projects, lasting a few weeks to over a month. You will report to the Associate Director, Technical Customer Service, and work under the leadership of the Director, Customer Success, CP & ESG Enablon.

Your tasks and responsibilities:

• Collaborate in reviewing client solution requirements to assess testability and ensure comprehensive coverage.
• Design, review, and execute detailed test plans and scripts for clients in the sustainment phase of the customer lifecycle.
• Support continuous integration (CI), continuous deployment (CD), and automation testing strategies to enhance delivery efficiency and quality.
• Identify, document, and escalate issues discovered during testing, ensuring timely resolution.
• Reproduce reported issues to assist development teams in root cause analysis and resolution.
• Communicate effectively with cross-functional teams to resolve reported issues prior to product release.
• Monitor and assess code changes to determine their impact on test coverage and execution strategies.
• Offer actionable recommendations based on test results to improve product design and functionality.
• Share insights and feedback with design, development, documentation, and other technical teams to drive product excellence.
• Conduct thorough root cause analysis reviews to identify and mitigate recurring issues.

What makes this role fun?

Every day brings something new. One moment, you are driving Quality assurance project for a client and the next you are collaborating with cross-functional teams to drive meaningful improvements. Your contributions have a direct impact on the user experience, by identifying and resolving issues before release, you help prevent user frustration and uphold the company’s reputation for quality.

About You

• Bachelor’s degree in IT or equivalent related work experience.
• At least 2 -3 years experience in IT domain.
• Excellent English skills.
• Automated testing experience would be a plus.

The Quality Assurance Engineer is a good communicator, adaptable to changing circumstances and understands and does what it takes to have a delighted customer by providing design, configuration development, testing, and expertise services.

The team

Collaboration is at the core of what we do—you will form a team with other Implementation Consultants, QA Engineers, Business Analysts, Project Managers, and other cross-functional teams to deliver innovative solutions that make a real impact. At our office in Alphen aan den Rijn, you will work twice a week with your core team of 5 to 6 people coming from all parts of the world.

What do we offer?

Next to a compensation and benefits package in line with the market, we also offer the following:

• a flexible, hybrid work setup in which you can work 3 days per week at home;
• laptop;
• commuting and home office allowance;
• an engaged, diverse, and quality driven team;
• a culture that celebrates diversity and values talent.

Wolters Kluwer invests continuously in the growth and competencies of its employees by giving them many opportunities to develop.

About Wolters Kluwer and Enablon

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day through our deep domain expertise. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. Enablon is the name of our software package for EHS, Risk and Compliance Management. We deliver the industry’s most comprehensive enterprise EHS platform, combining advanced technology, expert content, and professional services to help large and complex organizations manage risk, ensure compliance, and drive continuous operational improvement. As part of the Enablon team, you will work with an industry-leading product alongside highly skilled professionals who are passionate about delivering exceptional value to our clients.