Quality Manager - On-Wing Services

Quality Manager - On-Wing Services

An interesting and challenging opportunity has arisen to join the Quality team in Rolls-Royce’s Civil Aftermarket Operations organisation. Based in Derby, the role embraces two distinct but related tasks – leading on the Quality of on-wing overhaul activities provided by our supply chain and supporting our engine leasing activities with regulatory and quality knowledge. A more detailed description of the role is as follows:

• Lead the development and implementation of a strategy for Quality in the provision of our on and near wing maintenance services and engine leasing activities that embraces regulatory compliance, industry best practice and delivers high level of Customer Satisfaction.
• Ensure there are accurate, regularly updated and meaningful KPIs (including supplier scorecards and supplier maturity assessments) for the Quality performance of our on and near wing and engine leasing activities and that they are reviewed in an appropriately attended governance structure which captures recovery actions when necessary.
• Ensure the processes we operate to in on and near wing services and for our engine leasing activities are up to date in our Quality Management System and reflect legal and regulatory limits and best practices so that Right First Time performance can be achieved.
• Establish and lead the standard for problem resolution relating to our provision of on and near wing services and engine leasing activities, coaching our suppliers and internal teams in these expectations.
• Lead the collective identification, sentencing and mitigation of risks associated with our on and near wing services and engine leasing activities.

The skills and competencies we will be looking for in this role are:

• EASA and UKCAA Part 145 regulatory knowledge is required and Part CAMO knowledge would be an advantage.
• Proven ability to lead problem investigations to successful conclusions.
• Demonstrated ability to define and implement a successful Quality strategy blending regulatory obligations and their pragmatic achievement.
• Proven record of supplier development.
• Organised, clear written and oral communicator, customer satisfaction focussed.