Raceday Controller

1 Month ago • All levels • Operations

Job Summary

Job Description

The Raceday Controller oversees all aspects of race day operations, ensuring smooth and efficient execution. Responsibilities include accurate data input and updates across various platforms; managing race payments, pools, and refunds; distributing race information to retail outlets, media, and punters; communicating race changes to stakeholders and international partners; identifying and minimizing race day disruptions; producing reports on race day activities; and promoting strong customer service. The role requires strong communication, time management, attention to detail, and adaptability in a fast-paced environment.
Must have:
  • Accurate data input and updates
  • Manage race payments and refunds
  • Distribute race information
  • Communicate race changes
  • Minimize race day disruptions
  • Produce timely reports
  • Strong customer service
Good to have:
  • Tertiary qualification in relevant field
  • Understanding of racing and wagering
Perks:
  • Paid Medical Insurance
  • Dedicated Training Plans
  • Hybrid and Flexible Working
  • Birthday Bonus
  • Inclusive work atmosphere
  • Office Fun (pool table, dartboard etc.)
  • Social clubs and activities

Job Details

Description

Start your game...

Entain Australia & New Zealand are fearlessly revolutionising the racing, sports and wagering industry. We are committed to delivering exceptional and unforgettable customer experiences, fuelled by creativity, innovation, and a strong connection between our audience and industry. Our Raceday Control team play a crucial role in the success of our operations, as they are responsible for ensuring the seamless execution of our race day activities.

We are currently looking for a dedicated and detail-oriented Raceday Controller to join our team in Wellington on a 12-month fixed term contract. In this role, you will oversee all aspects of race day operations, ensuring everything runs smoothly and efficiently. You will be committed to upholding high standards of service, accuracy, and communication while managing various tasks—from data input and distributing race-related information to liaising with international partners and tackling race day challenges.

Your contributions will be essential in delivering a positive experience for all stakeholders, from customers to team members, ensuring our events are executed flawlessly and to the highest standard. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, we would love to have you as part of our team.

Where and how you can work...

We have offices expanding across multiple locations in New Zealand and Australia. This is a 12 month fixed term contract based in our Wellington office.

At Entain AUS & NZ, we value a flexible work environment and embrace a hybrid model that enables employees to balance time between working from home and the office. Our approach supports both work-life balance and personal preferences, fostering a positive and adaptable work culture.

With a 24/7 operation, every second counts. You'll need to thrive in a dynamic environment and be flexible across the week including weekdays, weekends, possible night shifts.

Your day-to-day...

  • Ensure accurate and timely input, updating, and checking of race day data across appropriate platforms.
  • Oversee the opening and closing of meetings, race payments, pools, refunds, and ensure timely operations.
  • Send race-related information, including form guides and racelists, to retail outlets, media, and punters.
  • Communicate race changes (e.g., scratches, jockeys, start times) to the wider business and international partners, keeping punters informed.
  • Identify and minimise race day disruptions, proactively manage changes, and ensure preparedness for emergencies.
  • Produce thorough and timely reports on race day activities, communicating with relevant stakeholders.
  • Promote strong customer service, innovate to enhance the customer experience, and align actions with organisational values.

You're a match if you ideally have...

  • A tertiary qualification in a relevant field is highly desirable.
  • A solid understanding of racing, wagering practices, and related products would be an advantage.
  • Proficient in the Microsoft Office suite, with the ability to quickly adapt to new software tools.
  • Excellent communication skills, both verbal and written.
  • Strong time management skills, with the ability to prioritise and meet deadlines in a fast-paced environment.
  • Exceptional attention to detail, ensuring accuracy in all tasks and decisions.
  • Adaptable and proactive, with the ability to think ahead and respond effectively to changes or challenges.
  • A collaborative team player, able to work effectively with others to achieve shared goals.

Who are we?

At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences.

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike.

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing or a variety of thrilling sports. We're excited to be working alongside our other key NZ brands including Sport Nation, Trackside, and our brand new wagering brand betcha.

Entain Lifestyle...

  • Paid Medical Insurance: Get covered with Southern Cross medical insurance for you and your family!
  • Dedicated Training Plans: Power up your professional growth with our exclusive training programs.
  • Hybrid and Flexible Working: Work hard, play smart!
  • Birthday Bonus: Take a breather on your special day, courtesy of us. It's your day to shine!
  • Be You: Express yourself! We celebrate your unique individuality, creating a supportive and inclusive work atmosphere.
  • Office Fun: Our Auckland and Wellington offices are game-ready with a pool table, dartboard, and sports on TV. Work's never been this fun!
  • Social Butterflies Welcome, join our clubs and dive into exciting activities regularly!

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference.

Due to the wagering aspect of our industry, applicants must be a minimum of 18 years to apply.

For more information, please reach out to us at careers@entaingroup.com.au or hit apply now.

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About The Company

Welcome to Entain.


Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.


Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.


But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.


It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting and gaming. Really though, it’s the people that truly make us who we are. There’s over 30,000 of us around the world and counting, but we all play for the same team.


We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.


If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.

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