RazerStore Supervisor

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The RazerStore Supervisor is a critical contributor to the success of RazerStore, overseeing the daily operations to uphold the highest retail operational standards. This role focuses on optimizing store performance to consistently achieve and exceed sales targets while fostering a world-class customer experience.

In addition to core retail responsibilities, the RazerStore Supervisor will play a pivotal role in Corporate and Institutional Sales efforts, identifying new B2B opportunities and building long-term partnerships with educational institutions, esports organizations, co-working spaces, and corporate clients. This includes managing inbound B2B inquiries, outbound lead generation, and supporting Razer’s broader ecosystem strategy through strategic outreach.

As a senior team member, the Store Supervisor acts as a role model and leader, collaborating closely with the Store Manager to drive team engagement, productivity, and performance. Key responsibilities include mentoring team members, monitoring performance metrics, and contributing to revenue growth across both retail and business channels.

Corporate & Institutional Sales (B2B):

• Identify and pursue new B2B sales opportunities with educational institutions, esports teams, co-working spaces, and corporate clients.
• Manage inbound business sales inquiries, ensuring timely follow-up and conversion.
• Build and maintain strong relationships with partners to drive long-term revenue and brand advocacy.
• Collaborate with internal teams to tailor product bundles, pricing, and service solutions for institutional needs.
• Track and report B2B sales performance, pipeline progression, and engagement metrics.
• Support the planning and execution of B2B-related store events, demos, or activations.

Leadership & Team Motivation:

• Lead by example, fostering a positive team culture and promoting collaboration.
• Provide regular feedback, recognition, and support to help team members achieve performance goals.

Performance Management:

• Monitor and evaluate team performance, addressing issues and providing guidance for improvement.
• Conduct performance reviews and support team development.

Customer Experience Excellence:

• Ensure exceptional customer service and handle complaints professionally.
• Implement strategies to improve customer satisfaction and loyalty.

Inventory & Stock Management:

• Oversee inventory control, ensuring stock accuracy and availability.
• Assist in stock organization and managing new inventory.

Operational Efficiency & Compliance:

• Ensure store operations are efficient and comply with policies, health, safety, and security standards.
• Implement process improvements for operational effectiveness.

Visual Merchandising & Store Presentation:

• Maintain visually appealing product displays aligned with Razer’s brand identity.
• Ensure store cleanliness and organization at all times.

Store Operations Reporting:

• Generate reports on sales, inventory, and team performance, providing insights for improvements.
• Complete administrative tasks such as cash reconciliation.

Health & Safety Management:

• Ensure compliance with health and safety procedures for a safe environment.
• Address safety concerns and conduct regular checks.

Technology & Systems Management:

• Oversee the use of store technology and ensure team proficiency.
• Troubleshoot technical issues and stay updated on new technologies.

Pre-Requisites :

• 5+ years in a store leadership position in retail or sales
• Strong leadership with ability to lead and motivate a team to meet targets
• Proven ability to motivate a sales team and drive results through people
• Must possess a positive, professional, and energetic attitude, a passion for customer service, selling, operational excellence and talent management
• High interest in gaming and/or youth lifestyle valued
• Proficient in Word, Excel, and PowerPoint
• Public speaking and store event management experience are desirable
• Self-motivated with a high level of confidence