Job Description
- Knowledge of multiple languages.
- Prefer Opera PMS experience.
- Prefer previous work experience with Accor.
- Additional languages are a plus.
- Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
- Take initiative to add a personalized experience.
- Proudly promote hotel facilities, up-selling to enhance guest stays.
- Phone Etiquette, Receptionist Duties, and Clerical Skills.
- Strong Communication and Customer Service skills.
- Ability to handle multiple tasks efficiently.
- Excellent organizational skills.
- Previous experience in a customer-facing role.
- High school diploma or equivalent.
- Fluency in English.
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through Corporate Social Responsibility activities, like Planet 21.
Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
Reception Agent
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
- Phone Etiquette, Receptionist Duties, and Clerical Skills
- Strong Communication and Customer Service skills
- Ability to handle multiple tasks efficiently
- Excellent organizational skills
- Previous experience in a customer-facing role
- High school diploma or equivalent
- Knowledge of multiple languages is a plus
- Prefer Opera PMS
- Prefer worked former with Accor
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
- Prefer worked former with Accor
