Receptionist

1 Month ago • All levels • ~ $25,396.8 PA

Administartive

Job Description

As a Receptionist, you will be the first point of contact for guests, setting a welcoming and engaging tone for their experience. Your role involves greeting and entertaining guests, ensuring their visit starts positively, and creating a memorable atmosphere that exceeds expectations. You will focus on making each interaction enjoyable and meaningful, ensuring guests feel valued and well taken care of in a 24/7 casino environment.

Must Have:

Set the tone for guests' experience
Provide a welcoming smile and enthusiastic greeting
Demonstrate genuine care for customers
Possess a passion for people and excellent social skills
Entertain guests and ensure their visit starts on a high note
Create a memorable and engaging atmosphere
Deliver exceptionally high service
Have a positive, can-do attitude
Experience working successfully in a hospitality role
Flexibility to work night shifts and weekends
Be 18 years of age or older
Have the legal right to work in the UK

Perks:

Hourly pay rate of £12.21
Share of uncapped tips
Additional £1 per hour after midnight (Premium Pay Night Allowance)
Paid breaks
28 days of holiday entitlement (based on full-time contracts)
Nest Pension Scheme (3% company contribution)
Life Insurance coverage
Long Service Awards
Access to supplementary online learning courses
Free team uniform
Retail Discount Scheme
Employee Assistance Programme
Food and Soft Drinks Discounts

Add these skills to join the top 1% applicants for this job

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Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

Hourly pay rate of £12.21
Tips: Receive a share of uncapped tips
Premium Pay Night Allowance: An additional £1 per hour after midnight
Paid breaks
Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
Nest Pension Scheme: We contribute 3% to your pension.
Life Insurance: Coverage provided for peace of mind
Long Service Awards: Celebrate your career milestones with us
Online learning: Access supplementary online courses to enhance your skills
Uniform: We provide a free team uniform
Retail Discount Scheme: Enjoy discounts and offers at selected retailers
Employee Assistance Programme: Access to support and resources whenever you need them
Food and Soft Drinks Discounts

Job Description

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note. Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests' expectations. You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Qualifications

To be successful in this role you’ll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role