Customer Success Manager Intern

Want to help us, help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a Customer Success Intern! You will learn the ropes of providing exceptional coaching support to our organizers. You will be instrumental in ensuring they receive the foundational advice and enablement needed to make their fundraisers on GoFundMe more successful . With support and clear direction, you'll execute basic operational and technical assignments, actively seeking guidance to enhance your contributions to the team's productivity and impact.

This 10 week internship runs from May 27th, 2026 to August 7th, 2026 and is based in San Diego, CA.

The Job…

• Customer success:
• Coach GoFundMe fundraiser organizers to have the most successful fundraiser they can. You’ll do this by leveraging internal resources, existing knowledge, cross functional ideas, and industry best practices. This will help accelerate high-potential fundraising to drive Gross Donation Volume (GDV) on the GoFundMe platform and protect the GoFundMe brand.
• Participate in handling customer queries through multiple channels, including email, text and phone, focusing on technical concerns and custom coaching advice to accelerate GDV. Be readily available and flexible for Tier 3 and Tier 2 customers to strategize, coach and maximize their fundraising efforts.
• Opportunity identification: Begin to recognize customer needs and feedback during interactions, aiming to identify basic opportunities for business development or support enhancements, sharing these findings with senior team members.
• Learning and development: Engage in continuous learning to develop your knowledge in effectively advising organizers, including understanding the technical aspects necessary for resolving account issues.
• Project management assistance: Participate in internal projects under supervision, performing tasks that contribute to team efficiency and customer satisfaction, while also offering insights during team discussions for potential impactful initiatives.
• Lead generation: Run a personalized outreach campaign to a strategic set of customers to develop new leads & opportunities for the Customer Success team to engage with.
• Metrics Tracking:
• GDV Supported: Coach organizers on best practices to increase their fundraiser success and therein GDV
• Fundraisers coached: Maintain assigned coaching volume that strikes a balance across quality and efficiency
• Communications team collaboration: Coach organizers in meaningful ways to improve fundraiser quality to be passed to Comms to be ‘pitchable’ or ‘shareable’ for amplification\*

\*Metrics subject to adjustment depending on the current landscape of incoming requests and evolving team focus.

You…

• Ownership: Approach all escalations, tickets, projects and areas of involvement with an entrepreneurial mindset. Approach these areas of involvement with agility and creativity to get to resolution ASAP and optimize customer success opportunities.
• Emotional resilience: Demonstrate the ability to remain positive and recover quickly from setbacks.
• Empathy and emotional intelligence: Show genuine understanding and concern for the needs and feelings of both customers and fellow employees.
• Eager to learn from experimentation: Actively engage in experimenting with new approaches to solving customer issues or improving work processes, under the guidance of more experienced team members. Show resilience by viewing failures as learning opportunities and quickly adapt and apply lessons learned to find effective solutions.
• Embrace change: Adapt to new processes and environments with a constructive and flexible attitude.
• Team player: Work cooperatively and effectively within the team, contributing to a constructive team environment.
• Genuine interest: Display a sincere curiosity and interest in learning about GoFundMe and the unique challenges faced by the customer personas and markets we support.
• Intentional and proactive communicator: Communicate clearly and effectively, ensuring messages are understood.
• Phone skills: Proficient in phone skills including coaching customers over the phone and problem solving live.
• Familiarity with internal tools: Develop an understanding of internal tools such as Google Sheets and Zendesk, using them effectively in daily tasks.
• Following established processes: Learn and follow existing processes closely, while being encouraged to suggest improvements.
• Agile: Begin to handle transitions between providing escalated technical support and offering strategic advice under guidance.
• Balancing speed and quality: Learn to manage tasks efficiently without compromising on the quality of work, under close supervision and feedback.
• Self-motivated: Exhibit a proactive approach to learning and taking on new tasks.