Receptionist

Portico is seeking a full-time Receptionist (Welcome Host) for a building in Cambridge. The role involves creating a positive visitor experience, providing customer-focused assistance, and fostering relationships with tenants. The successful candidate will work 40 hours per week, Monday to Friday, from 8:30 am to 5:30 pm, with a salary of £27,545 per annum. This is a stand-alone role requiring strong customer service skills and the ability to manage differing client needs.

Must Have

• Work alongside the building manager and other service providers to create and foster a positive visitor experience.
• Provide a friendly welcome, customer focused assistance onsite and a fond farewell.
• Have a fantastic knowledge of the building's operations.
• Work closely with the client to innovate regularly.
• Be comfortable as the sole Portico team member on site.
• Strong attention to detail and natural initiative.
• Be a people person and show good levels of flexibility and adaptability.
• Passionate about delivering an excellent standard of service and an excellent multitasker.
• Focus on building strong and lasting relationships with the tenants.
• Customer service experience is required for the role.

Good to Have

• Driver with a car for travel to the location (as the building is not in the city centre).

Perks & Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform
• Our Training Academy provides excellent training and development opportunities

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are on the lookout for a Receptionist (Welcome Host), for a building in Cambridge. The overall aim of the Corporate Receptionist is to work alongside the building manager and other service providers to create and foster a positive visitor experience. The Corporate Receptionist will provide a friendly welcome, customer focused assistance onsite and a fond farewell to create lasting memories for visitors & occupiers. They will have a fantastic knowledge of the building's operations and work closely with the client to innovate regularly. Shifts: 40 hours per week. Shifts from 8:30am-5:30pm Mon-Fri. Salary: £27,545 per annum

This is a stand-alone reception role. So, the successful candidate must be comfortable to be the sole Portico team member on site, whilst being a part of a larger team within the portfolio.

Qualifications

The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to manage differing client needs. Passionate about delivering an excellent standard of service and an excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.

Customer service experience is required for the role.

Please also note that the building is not located in the city centre. Therefore, the Ideal candidate will also be a diver with a car that can be used to travel to the location. There is a shuttle bus that can be used, with limited availability.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.