Regional Order Fulfillment Manager

In this role, you have the opportunity to join the Regional Service Parts Fulfillment team, as part of the Service Parts Supply Chain (SPS) organization. The primary responsibility of the Service Parts Supply Chain is to serve patients, clinicians and engineers who rely on healthcare equipment that works. The key purpose is to provide them with the right part when and where they need it – every time. ​Strong relationships into the regions and sense of urgency to drive customer order fulfillment through advanced processes are key for this role.

You are responsible for:​

• Owning the order management and backorder processes in region including backorder daily management and communication to field service ​
• Escalation management on order delays including deep dives on order delay root causes ​
• Supporting and owning improvement projects on regional fulfillment processes and translating regional requirements into SPS order fulfillment processes aligning these within the order fulfillment community in SPS ​
• Definition of regional ASAP processes including processes adherence control of the respective ASAP team ​
• Creating insights from customer SLA and customer demands into SPS ​
• Supporting global hold process actions ​
• Holding Accenture ASAP team accountable on KPI delivery (eg. ETA accuracy, response time) ​

To succeed in this role, you’ll need a customer-first attitude and the following : ​

• Master or Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or related field. ​
• Minimum 5 years of experience in order management or supply chain operations, ideally in the medical device or healthcare industry. ​
• Understanding of regulated product order fulfillment, including traceability, documentation, and handling of serialized or lot-controlled inventory. ​
• Experience with ERP systems such as SAP, and strong Excel skills; experience with SMAX preferred ​
• Strong interpersonal and communication skills to work cross-functionally and globally ​
• High sense of urgency and accountability, especially when dealing with time-sensitive, patient-impacting shipments ​
• Detail-oriented and comfortable working within strict regulatory and quality requirements. ​
• Fluency in English ​
• Experience with LEAN deployment is preferred ​

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

About Us

At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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