Service Education Delivery Specialist

As part of our Hospital Patient Monitoring (HPM) Education Delivery team, you will provide a great training and education experience to our students, so they are qualified to perform their service-related activities with the appropriate knowledge, skills and confidence. Your students will include our Field Service Engineers, hospital staff and biomedical engineers that support our HPM systems in the hospital setting. Your role involves delivering technical training courses on Patient Monitoring solutions and related services, including networking, to a global audience. You will also develop training materials in cooperation with Instructional Designers and other team members.

Must Have

• Deliver training courses to HPM worldwide employee and customer audience.
• Focus on technical training for Patient Monitoring solutions and related services.
• Develop training materials (student lab assignments, e-learning, webinars, virtual classrooms, instructor lead training).
• 2+ years of technical training/formal training experience.
• Networking experience.
• Proficiency in Microsoft PowerPoint and graphics creation programs like Visio.
• Bachelor’s degree in electronics, informatics, computer science, biomedical engineering or equivalent.
• Hospital network knowledge (IP subnetting, VLAN, Layer 2/3 Switching, Firewall, Wi-Fi Basics).

Good to Have

• CCNA certification.
• Training for other audiences (clinical, project managers, implementation teams).

Perks & Benefits

• Comprehensive Philips Total Rewards benefits program
• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

Service Education Delivery Specialist

As part of our Hospital Patient Monitoring (HPM) Education Delivery team, you will provide a great training and education experience to our students, so they are qualified to perform their service-related activities with the appropriate knowledge, skills and confidence. Your students will include our Field Service Engineers, hospital staff and biomedical engineers that support our HPM systems in the hospital setting.

Your role:

• Delivering training courses to our HPM worldwide employee and customer audience on our campus, at off campus locations, in the field, and other campuses in North America and other parts of the world.
• Your focus is technical training on Patient Monitoring solutions and related services, and topics (such as networking). Your role can include training for other audiences (e.g. clinical, project managers, implementation teams.)
• Developing training materials in cooperation with Instructional Designers and other team members (e.g., student lab assignments, e-learning, webinars, virtual classrooms, instructor lead training) using the most effective and engaging technologies to ensure learning and knowledge transfer to our students.

You're the right fit if:

• You’ve acquired 2+ years of experience in previous technical training/formal training experience and networking experience preferred.
• Your skills include Microsoft PowerPoint presentation software and graphics creation programs such as Visio.
• You have a bachelor’s degree in electronics, informatics, computer science, biomedical engineering or a similar field, technical school or equivalent experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’ve acquired hospital network knowledge and the following skills: IP subnetting, VLAN, Layer 2 and Layer 3 Switching, Firewall, Wi-Fi Basics, CCNA certification is preferred but not required.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.