Remote Desktop Support

3 Months ago • 4-6 Years

Job Summary

Job Description

Capgemini is a global business and technology transformation partner, assisting organizations in accelerating their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. This role involves using help desk ticketing systems and remote support tools, possessing excellent knowledge of computer systems, networks, and common software applications. The candidate should have strong communication and interpersonal skills, the ability to manage multiple tasks, attention to detail, and organizational skills. They should also be able to work independently and as part of a team. The job requires strong diagnostic and troubleshooting skills for hardware, software, and network issues.
Must have:
  • Proficiency in help desk ticketing systems and remote support tools.
  • Excellent knowledge of computer systems, networks, and software applications.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.

Job Details

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

  • Proficiency in using help desk ticketing systems and remote support tools.

  • Excellent knowledge of computer systems; networks; and common software applications.

  • Strong communication and interpersonal skills.

  • Ability to manage multiple tasks and prioritize effectively.

  • Strong attention to detail and organizational skills.

  • Ability to work independently and as part of a team.10. Preferred

Primary Skill

  • M365 - Second Level Support (L1.5)

Secondary Skill

  • Strong diagnostic and troubleshooting skills for hardware; software; and network issues.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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About The Company

We are a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Capgemini is a global leader in partnering with companies to transform and manage their business. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

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