Problem Manager-Platform

Capgemini is seeking a Problem Manager-Platform in Bangalore. This role involves strong root cause analysis and problem-solving, incident data analysis, and expertise in IT service management tools like Cisco ServiceNow. The successful candidate will also need an understanding of ITIL® problem management, network management services, operational support systems, and platform hardware/software architecture including Hypervisor, Linux, Kubernetes, Docker, VMware, and Cisco networking equipment. The role is for experienced professionals and is permanent.

Must Have

• Strong root cause analysis and problem-solving capabilities.
• Ability to analyze incident data and identify underlying causes.
• Experience with IT service management tools, especially Cisco ServiceNow platform.
• Understanding of ITIL® problem management processes and best practices.
• Understanding of Network Management Services and Operational support system.
• Understanding of platform hardware architecture (Hypervisior, Linux, Kernel, Kubernetes, Docker, VMware, vCenter, vSphere).
• Understanding of platform software communication and services provided to client and customers.
• Process of TAC cases, SR, RMA, if required for any related cases.
• Cisco networking equipment knowledge.

Job Description

Technical and Analytical Skills:

Strong root cause analysis and problem-solving capabilities.

Ability to analyze incident data and identify underlying causes.

Experience with IT service management tools, especially Cisco ServiceNow platform.

Understanding of ITIL® problem management processes and best practices.

Understanding of Network Management Services and Operational support system.

Understanding of platform hardware architecture, for example: Hypervisior, Linux, Kernel, Kubernetes, Docker, VMware, vCenter, vSphere.

Understanding of platform software communication and services provided to client and customers.

Process of TAC cases, SR, RMA, if required for any related cases.

Cisco networking equipment knowledge.