Problem Manager-Platform
14 Minutes ago • All levels
Program Management
Job Description
Capgemini is seeking a Problem Manager-Platform in Bangalore. This role involves strong root cause analysis and problem-solving, incident data analysis, and expertise in IT service management tools like Cisco ServiceNow. The successful candidate will also need an understanding of ITIL® problem management, network management services, operational support systems, and platform hardware/software architecture including Hypervisor, Linux, Kubernetes, Docker, VMware, and Cisco networking equipment. The role is for experienced professionals and is permanent.
Must Have:
- Strong root cause analysis and problem-solving capabilities.
- Ability to analyze incident data and identify underlying causes.
- Experience with IT service management tools, especially Cisco ServiceNow platform.
- Understanding of ITIL® problem management processes and best practices.
- Understanding of Network Management Services and Operational support system.
- Understanding of platform hardware architecture (Hypervisior, Linux, Kernel, Kubernetes, Docker, VMware, vCenter, vSphere).
- Understanding of platform software communication and services provided to client and customers.
- Process of TAC cases, SR, RMA, if required for any related cases.
- Cisco networking equipment knowledge.
Job Description
Technical and Analytical Skills:
Strong root cause analysis and problem-solving capabilities.
Ability to analyze incident data and identify underlying causes.
Experience with IT service management tools, especially Cisco ServiceNow platform.
Understanding of ITIL® problem management processes and best practices.
Understanding of Network Management Services and Operational support system.
Understanding of platform hardware architecture, for example: Hypervisior, Linux, Kernel, Kubernetes, Docker, VMware, vCenter, vSphere.
Understanding of platform software communication and services provided to client and customers.
Process of TAC cases, SR, RMA, if required for any related cases.
Cisco networking equipment knowledge.
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