Renewals Manager

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department: Customer Success, Customer Solutions

Reports to: Senior Manager, Renewals

Position Summary:

The Renewals Manager is a critical role responsible for achieving a high level of customer retention and maximizing renewal revenue within an assigned territory. This role requires a strong sales orientation, excellent communication skills, and the ability to manage a high-volume, transactional sales cycle. The Renewals Manager will be the primary point of contact for customers regarding their renewals, proactively engaging to articulate the value of our solutions and prevent churn.

Primary Responsibilities:

• Quota Attainment: Meet and exceed assigned individual and team targets for subscription renewal revenue and renewal rates.
• Renewal Management: Own the end-to-end renewal process, including proactive customer outreach, negotiation, and closing of renewal contracts.
• Sales Execution: Manage a high-volume pipeline of hundreds of quarterly renewals, leveraging a CRM to educate customers on license management and effectively sell against cancellations.
• Customer Engagement: Serve as the frontline for customer communication regarding renewals. Periodically check in with customers throughout their contract period to ensure account health and product adoption.
• Strategic Collaboration: Partner with internal teams, including sales and support, to develop and execute strategies to retain our existing client base and maximize revenue growth.
• Forecasting & Reporting: Maintain accurate and up-to-date renewal forecasts within the CRM system, providing clear visibility into your pipeline.
• Issue Resolution: Act as the first point of contact for customer issues related to product licensing, portal access, or other system-related challenges, working to resolve them efficiently.

Required Knowledge & Experience:

• Experience:
• Minimum of 3 years of experience in an Inside Sales, Account Management, or a similar client-facing role.
• Demonstrated experience managing a high-volume, transactional workload.
• Skills:
• Excellent verbal and written communication skills with a strong customer-centric approach.
• Highly organized, detail-oriented, and capable of prioritizing tasks in a fast-paced, dynamic environment.
• Proactive and resourceful, with the ability to work independently.
• Strong collaborator and team player, able to work effectively with both internal teams and external customers.

• Preferred Qualifications:
• Working knowledge of Salesforce.com or a similar CRM system.
• Knowledge of Tableau products
• Tableau Desktop Specialist holder is a plus

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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