Repair Support and Environment Construction for PlayStation Products (From Jig and Manual Creation to AI-Based Failure Prediction)

1 Month ago • All levels • Environment Art

Job Summary

Job Description

This role involves supporting the repair of PlayStation products, creating a user-friendly environment, and providing necessary tools and information for repairs. Responsibilities include developing repair tools, creating service manuals, writing technical memos, generating technical information for board repairs, and responding to inquiries from other SIE departments and regional members. The team consists of 15 members focused on repair support, quality feedback, and the supply of repair parts for PlayStation products. The team also works on developing repair tools, creating service manuals, and developing AI for predicting failures based on past repair data. The role requires collaboration with global teams and a proactive approach to problem-solving, aiming to contribute to SIE's business expansion.
Must have:
  • Experience in electrical, mechanical, or manufacturing.
  • Ability to use part search systems and understand BOM composition.
  • Read electrical schematics or operate mechanical CAD.
  • English proficiency (reading and writing).
Good to have:
  • Experience in product repair.
  • Experience in communication with manufacturing sites.

Job Details

 

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

 

 

■職務内容/ Job Description(Roles & Responsibilities)
電気系または機構系または製造/生産関連の業務経験を活用して、PlayStation製品を修理するために必要な以下の業務をお任せします。
修理を行う方が修理をしやすい環境やツール、情報の提供を行います。
 
・修理治具の開発
・サービスマニュアルの作成(回路図確認、分解組み立て等)
・テクニカルメモの作成(部品の互換性等、作業指示書等)
・技術情報の作成(基板修理情報)
・SIEの他部署やリージョンメンバーからの問い合わせ対応
 
■組織・職場紹介 / About team and organization
全15名でPlayStation製品の修理サポート、品質FB、修理部品供給等を行っている部署です。
修理をするために必要な治具の開発、サービスマニュアル作成、過去の修理データを機械学習させてその結果を基に故障個所を予測するAIの開発にも取り組んでいます。
月次定例、年次開催のGlobal Meeting、海外リージョンの修理拠点訪問を通じて、製品知識向上と修理技術の吸収にも取り組めます。
海外リージョンのメンバーとも密にコミュニケーションを取りながら、SIEのビジネス拡大に貢献して頂けるメンバーの参加をお待ちしています。
 
■求められるスキル・技術領域/Skills and Qualifications
【必須(MUST)】
・部品検索システムの利用と、BOMの構成が理解できること
以下1または2のいずれか必須
1:電気設計業務、または機構設計業務のご経験
(電気系の知識があり回路図が読めること、または機構系の知識がありメカCADが操作できること)
2:製品の製造/生産に関連する何らかの業務のご経験
 
【歓迎(WANT)】
・製品修理業務のご経験
・製造事業所とのやりとりのご経験
 
■求める人物像 /Personality
・技術的な好奇心を持ち、前向きに課題解決に取り組める方
・リージョンメンバーとコミュニケーションして、グローバルな業務を積極的に進めることが出来る方
・関係する部署を巻き込み、円滑かつ前向きに業務をリードしていただける方
 
■語学力 / Language Skills
【英語】
・読み書き以上の英語力
※ 英語でのテキストコミュニケーションや資料作成が日常的に発生します。
【日本語】
・ビジネスレベルの日本語力(日本語能力試験N1またはそれと同等以上)

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

 

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