Reputation Manager
Job Summary
Job Description
Eneba is seeking its first Reputation Manager to build and lead the company's online reputation strategy. This role involves creating proactive frameworks to enhance positive sentiment, neutralize negative feedback, and drive brand trust across platforms like Reddit, Trustpilot, Quora, Google Play, and YouTube. The manager will use a mix of ethical growth tactics to shape brand perception, working closely with marketing, support, SEO, and influencer teams. This is a hands-on, build-from-scratch position supporting a rapidly growing platform and active gaming community. The role requires leading Eneba's voice across the internet and reporting to a Co-founder and CMO.
Must have:
- Proven experience with black/gray hat reputation management
- Hands-on expertise with Reddit, Trustpilot, Quora, Google Play, YouTube
- Strong technical knowledge of account management, IP rotation
- Experience developing creative, hackish solutions
- Strong ownership, proactive mindset, ability to thrive independently
Good to have:
- Familiarity with automation and alert tools for sentiment monitoring
Perks:
- Employee Stock Options program
- Help scale a unique product
- Performance-based bonuses
- Referral bonuses
- Additional paid leave
- Personal learning budget
- Paid volunteering opportunities
- Work location of choice (office, remote, travel)
- Personal and professional growth opportunities
2 skills required
Job Details
About Eneba
At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.
About the Role
We’re hiring our first-ever Reputation Manager to build and lead Eneba’s online reputation strategy and we will be expecting you to take it to the next level, creating proactive frameworks to boost positive sentiment, neutralize negative noise, and drive brand trust across critical platforms like Reddit, Trustpilot, Quora, Google Play, and YouTube.
You’ll be working hands-on and creatively, using a mix of black hat, gray hat, and ethical growth tactics to shape how our brand is perceived where our users spend their time. You’ll also partner with marketing, support, SEO, and influencer teams to ensure that reputation management is deeply embedded in our user acquisition and retention efforts.
This is a build-from-scratch role with significant scale, supporting a fast-growing platform and an active community generating ongoing conversations and feedback across multiple channels. It’s your chance to lead Eneba’s voice across the internet.
About the Team
You’ll report to one of the Co-founders and CMO and work closely with:
- Customer support (for case resolution and user satisfaction)
- Marketing teams (SEO and others)
- Data & tech teams (for automation and monitoring tools)
Responsibilities
- Develop and execute Eneba’s reputation management strategy across Reddit, Trustpilot, Quora, Google Play, YouTube, and other platforms.
- Monitor sentiment, flag risks, and proactively shape conversations, not just respond to them.
- Build and maintain multi-account systems, comment boosting strategies, and IP management practices to maximize our visibility and reputation.
- Partner with support teams to close the loop on user complaints, reducing negative buzz.
- Collaborate with SEO, Influencer, Paid Media, and Content teams to align messaging and optimize brand perception.
- Establish dashboards and alert systems to monitor our reputation in real time.
- Over time, build a scalable team or network to expand Eneba’s reputation footprint.
Must-have Requirements
- Proven experience using black hat / gray hat tactics for online reputation management in B2C and/or B2B settings.
- Deep hands-on expertise with Reddit, Trustpilot, Quora, Google Play reviews, and YouTube comments.
- Strong technical knowledge of managing accounts, IP rotation, and navigating platform Terms & Conditions.
- Experience developing creative, hackish solutions to shape public perception.
- Strong sense of ownership, proactive mindset, and ability to thrive independently in a dynamic, fast-paced environment.
Nice-to-have Requirements
- Familiarity with automation and alert tools for sentiment monitoring.
What it’s like to work at Eneba
*Opportunity to join our Employee Stock Options program.
*Opportunity to help scale a unique product.
*Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
*Paid volunteering opportunities.
*Work location of your choice: office, remote, opportunity to work and travel.
*Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.
*Please attach CV's in English.
*To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice
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