Research

1 Month ago • 2 Years +

Job Summary

Job Description

We are seeking an individual to lead the identification and resolution of various business issues for global service operations. This data-driven team utilizes data analysis and insights throughout the entire process, from business strategy formulation to execution, to support decision-making. The role contributes to aligning the team's growth direction and enabling the organization to effectively solve problems and achieve continuous growth. Responsibilities include designing research environments to improve user experience, coordinating with external research partners, planning and managing user-centric research, and deriving key insights to link to product and service improvements.

Must have:

Minimum of 2 years relevant work experience.
Understand product and user needs.
Reflect research insights in product development.
Excellent communication with stakeholders.
Proactive and self-driven.
Analytical mindset and problem-solving based on data.
Excellent English and Korean communication.

Good to have:

Experience creating business impact through research.
Experience with UX research tools.
Experience collaborating with external research agencies.
Experience in global service operations.
Communicate effectively in global business environment.
Over 3 years in business planning for IT services.

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

team-management

communication

business-strategy

data-analytics

business-planning

user-experience-ux

Job Details

Azar Global Business Operation Team

We are looking for someone to take on the core role of identifying and resolving various business issues for global service operations.

This team operates based on data, utilizing data analysis and insights throughout the entire process from business strategy formulation to execution to support decision-making.

We contribute to aligning the growth direction of the entire team and enabling the organization to effectively solve problems and achieve continuous growth.

Responsibilities

Design research environments to clearly understand and improve user experience, and systematically operate and optimize internal and external research processes.
Coordinate communication with external research partners and manage relationships to ensure effective collaboration.
Directly plan and manage research from a user-centric perspective, operate research tools and systems, and introduce new tools or programs as needed.
Structure qualitative and quantitative research results, derive key insights, and directly link them to product and service improvements.
Collaborate with related departments, such as product teams, to support the establishment of user-centric product direction based on research.

Requirements

Minimum of 2 years of relevant work experience.
Ability to deeply understand product and user needs and reflect research insights in product development.
Excellent communication skills to collaborate smoothly with various internal and external stakeholders.
Proactive and self-driven with the ability to set goals and achieve them thoroughly.
Possesses an analytical mindset that solves problems based on data.
Excellent verbal and written communication skills in both English and Korean.

Preferred

Experience in creating tangible business impact through research design and operation.
Experience using various UX research tools or platforms (e.g., UserTesting, Typeform, etc.).
Experience in collaboration and project management with external research agencies and partners.
Experience in global service operations or overseas launches.
Ability to communicate effectively with various stakeholders in a global business environment.
Over 3 years of experience in business planning and operations for IT or platform-based services.

Hiring Process

Employment Type: Full-time
Hiring Process: Document Screening > Recruiter Call > 1st Interview > 2nd Interview > 3rd Interview > Final Offer (*The process may change if necessary.)
Only candidates who pass the document screening will be contacted individually.
Application Documents: Detailed resume based on experience in free format (Korean or English, PDF)

An offer of employment may be rescinded if any falsified information is submitted or if there are grounds for disqualification from employment under relevant laws. Additional screenings and document verifications may be conducted beyond the initially advertised hiring process if necessary.

Veteran status individuals are preferred in accordance with relevant laws; if applicable, please disclose this at the time of application and provide supporting documents during the hiring process.

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