Responsible Gambling Analyst

Ignite Your Career Where Innovation Leads the Way!

Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers.

You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact.

Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation.

Well, What About The Role?

At Bally’s Interactive, our Gaming Finance Team is the powerhouse behind the action, the group that keeps the lights on, the games running, and the wheels of our operation spinning smoothly. From Responsible Gaming and Fraud to Risk, AML, KYC, and Payments, we’re the team that ensures every player experience is not just seamless, but safe, secure, and responsible.

Supporting 16 ventures across the U.S. and Canada, our 48-person crew is growing fast, and we’re on the lookout for someone who’s as passionate about player protection as they are about the thrill of the game.

We’re looking for a Responsible Gambling Analyst, someone who’s empathetic, analytical, and thrives in the fast-paced world of sports betting and online gaming. You’ll be part of the team that safeguards our players, supports our brand integrity, and helps shape how we promote responsible play across North America.

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

##### What You’ll Do

• Be the go-to champion for Responsible Gaming across our North American brands, raising awareness and ensuring we always put our players first.
• Partner with the Responsible Gambling Manager to build and refine risk-based profiling models and operational processes.
• Review and manage Responsible Gaming cases, keeping detailed logs, spotting red flags, and acting with empathy and sound judgment.
• Engage directly with at-risk players via chat, email, or phone, guiding them through sensitive situations with care and clarity.
• Monitor data and daily reports to proactively identify potential at-risk players and ensure early intervention.
• Evaluate the effectiveness of our Responsible Gaming programs and help make them even better.
• Educate and inspire our teams, ensuring Responsible Gaming remains a shared commitment across departments.
• Support both internal and external reporting, including regulatory submissions.

##### What You Bring

• A knack for clear, empathetic communication, especially in high-pressure or sensitive conversations.
• Strong judgment and ability to make balanced, data-informed decisions with the player’s well-being top of mind.
• The confidence to collaborate across teams, from product and compliance to marketing and operations.
• Analytical thinking with a creative twist, you find elegant solutions to complex problems.
• Solid computer skills (Excel pro here!), and if you know your way around AI tools or a bit of code, even better.
• Experience in sports betting, casino, or poker environments (a major plus).
• A love for challenges, a curious mind, and a drive to constantly improve how we do things.

##### Your Experience

• Bachelor’s degree or equivalent work experience in a related field.
• Prior experience in customer service, call centers, or player support.

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

• Annual vacation
• Annual bonus
• 401K program
• Health insurance
• Home office allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

Flexible Working

At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.

Salary: $55,000 - $60,000 USD

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Qualifications

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IN Gaming License LEVEL 2