Retail Readiness Program Manager

The WW Apple Retail Engagement, Marketing & Merchandising (REMM) team defines and delivers programs, campaigns, initiatives, and experiences for Apple Retail customers and teams. The Stores Readiness and NPI team within Apple Retail Business Planning and Program Management is responsible for major retail moments. This role, the Retail Readiness Program Manager, delivers best-in-class program management across the entire Retail organization, creating detailed operational plans and programs to enable cross-functional teams to achieve excellence in all retail stores for key moments.

Must Have

• Establish a Plan of Record for key operational initiatives
• Serve as a key partner for all major moments in Apple Stores
• Ensure project deliverables are on track and systems are setup for flawless execution
• Creatively problem solve while weighing implications, tracking critical milestones, and proposing changes
• Build contingency plans and know when to escalate
• Partner with cross-functional teams for aligned readiness plans for global moments
• Self-driven with high agency to take a proactive role in problem solving
• Ability to structure ambiguous problems into strategic, actionable plans
• Drive creation and delivery of compelling presentations
• Excellent organization and time management skills
• Manage multiple strategies, programs, and projects concurrently with deep attention to detail
• 8+ years Project/Program Management experience
• Excellent program management skills
• Excellent problem-solving skills
• Experience managing relationships and working cross-functionally
• Experience program managing broad cross functional projects with a retail stores focus
• Proven ability to interact effectively and diplomatically with senior leadership
• Deep knowledge of retail industry and retail store environments

Good to Have

• New Product Introduction experience
• Retail Store leadership experience

Perks & Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Range of discounted products and free services
• Reimbursement for certain educational expenses (tuition)
• Discretionary bonuses or commission payments (might be eligible)
• Relocation (might be eligible)
• Opportunity to become an Apple shareholder through discretionary employee stock programs
• Ability to purchase Apple stock at a discount through Employee Stock Purchase Plan

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The WW Apple Retail Engagement, Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values. The Stores Readiness and NPI team within Apple Retail Business Planning and Program Management is responsible for delivering some of the biggest moments in Apple Retail each year. This team sits at the intersection of all Retail teams that support major moments in retail stores, providing the direction and details necessary to deliver the industry leading experience that Apple is known for.

The Retail Readiness Program Manager delivers best in class program management across the entire Retail organization. In this role you will create detailed operational plans and programs to enable broad cross functional teams to deliver excellence across all retail stores for all key moments.

• Establish a Plan of Record for key operational initiatives and serve as a key partner for all major moments in Apple Stores.
• Ensure project deliverables are on track and systems are setup for flawless execution.
• Able to creatively problem solve while weighing implications, tracking critical milestones, and proposing changes.
• Build contingency plans and know when to escalate.
• Partner with cross-functional teams to ensure aligned readiness plans for all global moments.
• Must be Self driven with high agency to take a proactive role in problem solving and influencing project work-streams from end-to-end.
• Ability to structure ambiguous problems into strategic, actionable plans.
• Drive creation and delivery of compelling presentations
• Embody excellent organization and time management skills with the ability to manage multiple strategies, programs, and projects concurrently with deep attention to detail.

Key Qualifications

• 8+ years Project/Program Management experience or equivalent in PMO, Readiness, Strategy, and Operations.
• Excellent program management skills, with ability to manage multiple initiatives simultaneously.
• Excellent problem-solving skills, with the ability to effectively facilitate meetings with partners across multiple functions in an organization.
• Experience managing relationships and working cross-functionally across large global organizations.
• Experience program managing broad cross functional projects with high visibility and a retail stores focus. New Product Introduction experience is a plus.
• Proven ability to interact effectively and diplomatically with senior leadership
• Deep knowledge of retail industry and retail store environments.

Additional Requirements

• Expertise in identifying and capitalizing on opportunities that drive operational excellence and efficiencies, and driving business growth through strategic insights.
• Experience successfully leading sophisticated programs, long term roadmap creation, and retail focused commercial and seasonal campaigns. Retail Store leadership experience is a plus.
• Proven track record analyzing complex datasets and insights turning numbers into narratives that drive action.
• Demonstrated success leading high-pressure and high-stakes go-to-market initiatives.
• 5+ years retail operational or retail program management experience.
• Bachelor’s degree or related experience.
• Demonstrates Appleʼs values of inclusion and diversity in daily activities.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.