Retention Concierge Advisor

The Retention Concierge Advisor is responsible for placing units through repurchase and Replacement Value schemes, with the objective of recovering clients who have faced a total loss claim. Their work focuses on meeting the service levels and sales volumes established by the Claims Concierge area, providing personalized attention and commercial advice throughout the entire process.

Responsibilities:

• Actively seek new sales opportunities.
• Follow up on the placement of units through repurchase and Replacement Value.
• Negotiate and close commercial agreements with clients.
• Effectively manage complaints or objections.
• Comply with established service levels and sales targets.
• Collaborate with the Claims Concierge team to identify eligible clients and coordinate the retention process.

Skills:

• Commercial and negotiation skills.
• Ability to identify sales opportunities and generate personalized solutions.
• Proficiency in Office tools (Excel, Word, Outlook, PowerPoint).
• Effective communication and customer orientation.
• Teamwork and results orientation.

Experience:

• Minimum 1 year of experience in sales, customer service, or commercial areas.
• Desirable experience in the automotive, insurance, or claims sector.
• Experience in negotiation and sales closing.
• Desirable experience in the use of Office tools (Excel, Word, Outlook, PowerPoint).
• Analytical profile, with a high degree of concentration and perceptual skills.
• Commercial skills focused on generating personalized solutions and teamwork.

Basic Knowledge:

• Certifications in sales, customer service, or negotiation (desirable).
• Knowledge in financial and insurance systems.
• Basic English (minimum TOEIC 250 points).
• Hours: 2:00 pm to 8:00 pm

Professional Training:

• Currently pursuing a Bachelor's degree in administrative careers (economics, finance, accounting, engineering, administration, or related fields).

Competencies:

• Customer service experience
• Sales experience
• Results-oriented
• Communication skills
• Teamwork
• Proactive

Professional growth and continuous learning opportunities: Benefit from diverse career paths, interdepartmental movements, and innovative learning platforms. Enhance your skills through seminars and leadership training, all while playing a vital role in shaping the future of mobility. From day one, you will have the support to face challenges and contribute to impactful solutions across our organization.

Compensation: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX, NEdM, NRFS, NRFM, and ANZEN) hires based on meeting the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth, or any other condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the position. This includes, but is not limited to, proprietary information, financial data, and other assets that require protection. Nissan Mexicana and its subsidiaries guarantee confidentiality and compliance with all legal requirements related to the use of such information. By applying for this position, you are giving your consent to this check.

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