Retention Marketing Manager

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a Retention Marketing Manager for a Global E-Commerce Brand. 

You’ll join the Marketing team to develop and execute multi-channel strategies. This is a 6 month opportunity. The role is located in Brooklyn, NY, and is hybrid.

Responsibilities: 

• Develop and execute multi-channel strategies to engage sellers at critical moments in their journey—from onboarding, to growth, and ongoing business management.
• Drive adoption of tools and services while also celebrating sellers' milestones, encouraging them and building momentum to grow their shops successfully.
• Collaborate closely with cross-functional teams to ensure campaigns align with strategic product priorities and long-term company goals.
• Leverage automation, predictive insights, and experimentation to optimize seller engagement and create experiences that both support and inspire sellers at every stage of their journey.

Requirements: 

• 3+ years of experience in Retention Marketing, preferably within fast-paced global e-commerce or marketplace environments.
• Proven ability to develop and execute sophisticated multi-channel strategies and experimentation roadmaps.
• Strong technical proficiency in Marketing Automation Platforms and third-party email providers. Expertise in HTML and CSS.
• Experience working cross-functionally with Marketing Analytics teams to drive engagement and product adoption.
• Data-driven mindset with experience analyzing post-launch campaign performance and iterating based on insights.
• Ability to develop smart audience segmentation strategies and work with analytics teams to uncover engagement opportunities.
• Understanding of how personalized marketing campaigns and automation drive user behavior and retention.
• Familiarity with lifecycle marketing best practices, including contact strategy, frequency management, and automation frameworks.
• Organized and detail-oriented, with the ability to balance long-term objectives while adapting to evolving business needs.

Nice-to-have:

• Experience with Braze or similar marketing automation platforms.
• SQL knowledge and experience with audience building for segmentation.
• Experience in celebratory or milestone-based marketing that encourages continued engagement.

Perks & Benefits: 

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this Retention Marketing Manager opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.

Employer Details:

• Onward Search is an equal opportunity employer, dedicated to a policy of non-discrimination in an employment with regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances. Candidates must be at least 18 years old to be considered for employment. EOE/M/F/D/V/SO.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All freelancers will be paid as W2 employees.
• Onward Search offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time temporary assignments.
• Onward Search is a drug-free workplace.
• Onward Search is a nationwide staffing agency and talent solutions provider specializing in creative, marketing and technology. Our clients are continuously turning to us to fill their open positions. Therefore, there is no application deadline for this position, as we are seeking candidates for this type of role across all our clients on an ongoing basis.