Revenue Cycle Success Manager
Job Summary
Job Description
HHAeXchange is seeking a Revenue Cycle Success Manager to join their team. This role involves acting as the primary liaison between customers and internal teams, demonstrating the value of Revenue Cycle Management (RCM) services, and optimizing revenue cycle processes. The position requires analyzing customer performance metrics, identifying trends, and suggesting improvements. Responsibilities include addressing customer inquiries, coordinating with cross-functional teams for issue resolution, and collaborating with billing, operations, and product teams to enhance service delivery and customer experience. The role also involves identifying and recommending process enhancements, providing regular performance reports, and driving customer satisfaction, retention, and advocacy.
Must have:
- 5+ years Revenue Cycle Management experience
- Deep knowledge of billing, denials, posting, and payer portals
- Proven customer engagement and relationship management
- Strong Microsoft Office skills
- Excellent problem-solving and communication skills
- Adaptive to change and collaborative
- Initiative-taker with strong work ethic
Good to have:
- Fostering strong, long-term customer relationships
- Highlighting measurable impacts of RCM services
- Proactively solving customer challenges
- Improving internal and external workflows
- Driving high Net Promoter Scores (NPS)
Perks:
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with company match
8 skills required
Job Details
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Revenue Cycle Success Manager to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment.
This is a hybrid position based out of our Midtown Manhattan, Washington D.C., or Bloomington, MN office locations, with an on-site presence required two days per week to support team collaboration.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
- Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
- Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
- Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
- Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
- Identify and recommend process enhancements to improve internal and external workflows.
- Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.
- Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.
Other Job Duties
- Other duties assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel.
Required Education, Experience, Certifications and Skills
- 5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.
- Proven experience in customer engagement and relationship management.
- Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word.
- Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.
- Detail-oriented with excellent written and oral communication skills.
- Adaptive to change, with strong collaboration skills across cross-functional teams.
- Must be an initiative-taker with a strong work ethic and integrity.
The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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