Manager, Revenue Cycle Solutions Delivery

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Manager, Revenue Cycle Solutions Delivery (RCSD), reporting to the Sr Director of Interoperability, is responsible for the leadership and execution of the full operational delivery of the RCSD team, spanning both New Integrations & Configurations and Maintenance & Optimization workstreams. This role ensures the successful intake, configuration, validation, and support of payer, provider, and partner integrations across a complex healthcare revenue cycle ecosystem.

This individual will lead a high-performing team of analysts, balance competing priorities across implementation timelines and SLA-based support, and collaborate cross-functionally to drive efficiency, accountability, and continuous improvement. This role is instrumental in achieving RCSD’s strategic goals around scalability, operational excellence, and customer satisfaction.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Team Leadership & Talent Development
• Manage, coach, and develop a team of Solutions Analysts across both implementation and support functions.
• Provide clear direction, set performance goals, conduct regular feedback sessions, and ensure alignment with team charters and individual strengths.
• Cultivate a culture of ownership, transparency, knowledge sharing, and professional growth.

• Operational Oversight & Workflow Management
• Oversee the end-to-end execution of integration configuration, validation, and maintenance across a high volume of incoming requests and projects, ensuring timely, accurate, and scalable delivery.
• New Implementations: Ensure successful setup and deployment of payer and provider configurations aligned to go-live timelines.
• Maintenance & Optimization: Ensure responsive, SLA-compliant support for ongoing integration issues, updates, and enhancements.
• Drive the adoption of standardized intake and triage workflows, enforce documentation standards, and promote process adherence across the team.
• Partner with the Business Operations team to evaluate and implement tooling improvements, including enhancements to ticketing systems (e.g., Salesforce, Jira) and workflow automation opportunities.
• Coordinate structured hand-offs to technical production support teams post-implementation or resolution to ensure continuous service quality, solution ownership, and long-term system stability.
• Ensure production support teams are equipped with the necessary context, documentation, and access to maintain and monitor implemented solutions effectively.

• Strategic Execution & Continuous Improvement
• Support the successful execution of the RCSD transformation strategy, including team restructuring, workflow redesign, and role clarity.
• Identify and address process inefficiencies, knowledge gaps, and manual workarounds through SOP development, automation, and upskilling.
• Use data to proactively monitor team performance, identify trends or gaps, and lead root cause analysis and mitigation planning.

• Cross-Functional Collaboration & Communication
• Serve as a key point of contact and escalation across the RCSO portfolio; ensure requests are well-documented, triaged appropriately, and delivered efficiently.
• Collaborate with Product, Engineering, Implementation, Client Success, the Operations Command Center (OCC), and other internal stakeholders to ensure alignment, visibility, and coordination.
• Support development and delivery of internal and external communications, including SOPs, integration timelines, post-integration notifications, and issue resolution updates.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• 5+ years of experience in healthcare technology, revenue cycle operations, or systems integration roles.
• 2+ years of experience managing a team with both project-based and SLA-based operational responsibilities.
• Strong working knowledge of payer/provider integration workflows and revenue cycle data exchange (e.g., EDI, X12 837/835 formats, connection protocols – API, sFTP).
• Experience managing high-volume operational queues and delivering work against defined SLAs and quality metrics.
• Excellent communication, prioritization, and conflict-resolution skills; able to translate technical issues into actionable next steps for diverse audiences.
• Experience in a healthcare SaaS organization or healthcare platform environment.
• Familiarity with Salesforce, Jira, or equivalent ticketing systems.
• Comfort with Lean/Agile methodologies and operational process improvement tools.
• Understanding of Medicaid, EVV, and state-specific billing or encounter requirements.

The base salary range for this US-based, full-time, and exempt position is $110,000-130,000/yr not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.