Principal Product Manager - Platform Ecosystem

HHAeXchange is a market leader in delivering cutting-edge SaaS solutions tailored to the home healthcare industry. Our platform empowers home health agencies, caregivers, and payer organizations by streamlining operations, ensuring compliance, and enhancing the delivery of care. We pride ourselves on driving innovation that leads to better patient outcomes and more efficient workflows for healthcare providers.

The Principal Product Manager, Platform Ecosystem will play a critical role in future-proofing HHAeXchange’s platform by extending its capabilities, enabling interoperability, and creating scalable foundations for innovation. This leader will be responsible for transforming raw data into actionable insights, establishing an API-first mindset, and embedding AI/ML into core workflows — ensuring the platform becomes an open, intelligent, and extensible ecosystem that powers both payer and provider success.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Define and drive the platform ecosystem strategy, ensuring extensibility, scalability, and architectural integrity.
• Lead initiatives to structure raw data pipelines and establish a scalable analytics layer that supports advanced reporting, compliance, and predictive insights.
• Drive applied AI/ML use cases such as scheduling optimization, fraud/waste/abuse detection, and caregiver retention, ensuring measurable business and clinical impact.
• Define the API vision and strategy, enabling third-party integrations and creating a marketplace that fosters interoperability with payer, provider, and partner systems.
• Own core platform services such as Single Sign-On (SSO), user management, and other foundational capabilities that create a seamless experience across the ecosystem.
• Continuously evaluate emerging technologies, standards, and best practices to inform platform evolution and keep HHAeXchange at the forefront of healthcare interoperability.
• Deliver robust, reusable APIs to power customer and partner connections.
• Build and deploy intelligent AI/ML services embedded in workflows.
• Ensure the platform can rapidly adapt to new market, regulatory, and customer requirements through an extensible architecture.
• Create technical and business pathways for seamless data exchange across payers, providers, and ecosystem partners.
• Lead critical customer-facing projects, such as state healthcare system migrations and new software implementations.
• Serve as a product engineering point of contact for state representatives, agency providers, and payer organizations.
• Build and maintain strong relationships with key stakeholders to ensure successful delivery and adoption of our platform.
• Partner closely with engineering leadership to ensure alignment on platform architecture and execution.
• Manage and collaborate with product engineering teams to ensure timely development of features and solutions.
• Define clear, actionable product requirements that guide the development process and resolve cross-departmental conflicts.
• Identify and foster key partnerships with third-party vendors, ensuring seamless integrations and value-added solutions.
• Develop and maintain these partnerships to support the broader goals of the platform and drive new growth opportunities.

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader.

Travel Requirements

• Travel 10-25%, including overnight travel

Required Education, Experience, Certifications and Skills

• Bachelor’s Degree in Business, Healthcare Admin, Computer Science, or a related field required; MBA preferred.
• 8+ years of experience in product management, particularly in SaaS environments, with a strong focus on platform ecosystems.
• 7+ years of experience in or with the home healthcare industry, including operational workflows, compliance (e.g., OASIS, EVV), and payer/provider dynamics.
• Proven success in developing and executing platform strategies, including API development, AI/ML integration, and data infrastructure.
• Strong understanding of SaaS architecture, cloud-based solutions, and API-first development.
• Experience with home healthcare software platforms, EHRs, and caregiver management systems.
• Demonstrated ability to manage large-scale state or regional product implementations and migrations.
• Familiarity with compliance needs around EVV, HIPAA, and healthcare regulations.
• Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels.
• Analytical and data-driven mindset with experience using analytics tools to inform product decisions.

The base salary range for this US-based, full-time, and exempt position is $160,000-180,000/yr not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.