Product Manager / Senior Product Manager (Entitlements)

Springer Nature is seeking an experienced Product Manager to lead their Entitlements team, an Agile development team based in Berlin and London. This role involves managing authorisation services crucial for content platforms like Springer Nature Link and Nature.com, supporting institutional and individual sales, and enabling researcher access. The successful candidate will work closely with internal teams to define the direction for Entitlements services and facilitate innovations across the company. This is a 6 to 12-month fixed-term contract covering parental leave, based in Berlin, London, or Lisbon.

Must Have

• Experience working on an Agile development team
• Strong interpersonal skills
• Strong analytic thinking

Good to Have

• Experience in academic publishing
• Experience with eCommerce
• Experience with Identity & Access Management
• Experience with Business Systems

Perks & Benefits

• Diversity of teams
• Inclusive culture
• Opportunities to learn
• Culture that encourages curiosity
• Empowers people to find solutions and act on their instincts

Product Manager / Senior Product Manager (Entitlements)

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Visit: group.springernature.com and follow @SpringerNature

Purpose of the Role

We’re looking for an experienced Product Manager to lead our Entitlements team. The Entitlements team is an Agile development team with responsibility for the authorisation services that underlie our content platforms like Springer Nature Link and Nature.com. These services are essential to institutional and individual sales and for enabling researcher access to scientific content on our platforms. The role involves working closely with our internal content platform and business systems teams to set a direction for the Entitlements services and to support innovations across the company that require the services.

Experience working on an Agile development team, strong interpersonal skills, and strong analytic thinking are all essential. Experience in academic publishing and with eCommerce, Identity & Access Management, and Business Systems is an advantage, but is not essential. We are open to hiring a promising Product Manager with less than 5 years of experience who is seeking to develop their skills and career.

This is a 6 to 12 month fixed term contract providing cover for parental leave.

What you will be doing

0-3 Months

• Understand the current scope of the Entitlements team and the landscape and priority of customer problems and business opportunities
• Engage with and understand internal and external research on the academic publishing market and our institutional customers
• Attend and contribute to Entitlements team rituals
• Form relationships with and develop the trust of the Entitlements team and senior internal stakeholders
• Form relationships within the Product Group
• Begin delivering clear, data-led reports on the team’s progress toward its goals
• Begin managing work requests coming into the team from stakeholders

3-12 Months

• Engage in research with internal and external users to better understand their needs
• Refine the vision, roadmap, and key performance indicators for the Entitlements team based on what you and the team learn.
• Support the team in delivering on that roadmap by advocating for your vision and identifying and being a catalyst for addressing gaps in or blockers to delivery
• Identify and implement improvements to the team’s processes to accelerate delivery
• Successfully bring product developments to market and measure their impacts for users and the business
• Regularly deliver data-led reports to management and other stakeholders
• Manage incoming work requests to the team by identifying the problem behind the requests, prioritising the problems, and collaboratively designing solutions to those problems that effectively address user and business needs
• Effectively park low priority problems and retire products as necessary

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.

Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here.

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

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