RPA System Administrator

Overview

The RPA System Administrator is responsible for the daily operation, maintenance, and administration of Robotic Process Automation (RPA) infrastructure and systems in UIPath Orchestrator framework. This role ensures the smooth functioning of automated processes, provides technical support, and coordinates with development teams to maintain optimal system performance.

Key Responsibilities

RPA System Maintenance and Monitoring

• Perform daily robot monitoring to ensure continuous operation of automated processes
• Diagnose and resolve system issues, escalating complex problems to RPA developers
• Execute stop/start procedures for robots based on ad-hoc business requests
• Manage RPA production resources, including license utilization and virtual machine capacity
• Administer robot system accounts, including requesting new accounts and performing regular password resets .

Deployment and System Administration

• Manage deployment of new robots to production environments
• Coordinate activities to prevent critical IT system downtime
• Work with technology providers on technical design, implementation, and performance tuning
• Perform system cleanup activities, removing obsolete users, data, and templates
• Serve as a technical expert in system administration for complex operating systems

System Coordination and Upgrades

• Coordinate major IT system upgrades and changes
• Lead cross-functional meetings to ensure timely delivery of new services and components
• Manage software package implementations and upgrades (Easy Archive, Easy Capture, etc.)
• Coordinate SharePoint sites migration to Microsoft Office Online platform
• Upgrade and install new drivers for scanning stations
• Investigate system requirements and develop system specifications

User Access Management

• Review and validate requests for network IDs, email addresses, and system access
• Validate ERP system (SAP, QAD) access to prevent Segregation of Duty conflicts Internal Internal
• Conduct annual access audits and daily review of new access requests
• Support Virtual Private Network (VPN) access provisioning for Business Continuity Planning Technical Support and Administration
• Identify solutions and provide project leadership to maintain high service levels
• Support and maintain workflow and reporting systems (Service Now, Kibana etc.)
• Administer key financial systems (SharePoint, eCatalog, Easy Archive, SAP/QAD).

Qualifications and Skills

• Experience with UIPath platform and technologies
• Strong understanding of system administration principles
• Knowledge of financial systems and ERP applications (SAP, QAD)
• Experience with SharePoint administration and Office 365
• Excellent problem-solving and analytical skills
• Strong communication and coordination abilities
• Project management experience preferred
• Customer service orientation with ability to work with diverse stakeholders

This position plays a critical role in maintaining the operational efficiency of automated business processes and supporting the organization's digital transformation initiatives.