Sales Manager
Job Summary
Job Description
Resolver is seeking a results-driven Sales Manager to lead and coach a team of Account Executives within their Security & Investigations (S&I) unit. The role focuses on revenue growth and developing the team, educating prospects on Resolver's SaaS solutions, and closing deals. Responsibilities include team building and development through one-on-one meetings and performance plans, strategic sales planning by researching market opportunities and building business cases, managing customer relationships to ensure satisfaction, leading negotiations, and accurate sales forecasting. The company emphasizes a hybrid work environment, offers a competitive compensation package with benefits, and fosters a strong company culture.
Must have:
- 3+ years of sales management experience
- Proven track record of hitting quota
- Experience in coaching and inspiring sales teams
- Passion for technology and solving business problems
- Willingness to travel domestically and internationally
Good to have:
- Experience in the enterprise security space
- Understanding of SaaS sales cycles
Perks:
- 100% paid health, dental, and vision benefits
- External learning budget
- Career Development Program
- Coaching Program for managers
- Open vacation policy
- Best-in-class parental leave top-up
- RRSP matching
- Flexibility and trust in managing work environment
- In-office amenities (snacks, beverages, games, team socials)
10 skills required
Job Details
Description
Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.
We are looking for a Sales Manager who is results driven & motivated to coach a team of established Account Executives in our Security & Investigations (S&I) team.
You will be joining a team of goal-driven, high achievers who you'll lead in the lens of revenue growth and development; and you'll help to educate prospects on how our solutions can help them achieve their objectives. You'll collaborate internally and have a solid understanding of a SaaS sales cycle, along with what it takes to get a deal done.
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!
Your day to day - let's break it down!:
Team Building & Development (30%)
Measures of Success: Weekly one-on-one meetings, completion of individual coaching and performance plans, internal career progression.
- Enable the team to maximize their impact by providing oversight, support, and guidance through; coordinating best use of resources, review of projects and potential risks, as well as resolving bottlenecks.
- Mentor and coach the team in the achievement of KRs and personal performance objectives.
- Provide regular one-on-one feedback with the goal of improving performance while proactively seeking opportunities to celebrate wins within the team.
- On-board new team members to maximize time-to-productivity.
- Partner with the Talent Team on applicable hiring decisions as an active part of the hiring process.
Strategic Sales Planning & Execution (25%)
Measures of Success: Building business cases, Knowledge of market/industry, quarterbacking internal stakeholders, involving existing customer references.
- Collaborates to develop plans that provide the Sales team with innovative strategies and sales tactics to lead them to success.
- Researches new market opportunities; collaborates with Marketing and Product to build business cases that would support future investment and growth.
- Determines customers’ Needs, Why Act, Why Now? And Why Trust? Rational.
- Summarizes customer’s new reality and generates an impact summary to validate the value of our offerings against the customer’s requirements.
- Market research through multi-channel sources to stay on-top of prospects and the competitive landscape.
- Participates in industry forums, chapters, and associations relevant to their target focus.
Customer Relationship Management (25%)
Measures of Success: High customer satisfaction scores and Net Promoter Scores (NPS), indicating strong client relationships and loyalty.
- Build and maintain strong relationships with key clients, partners, and stakeholders.
- Ensure customer satisfaction and loyalty by delivering exceptional service and support.
- Act as the primary point of contact for high-level negotiations and strategic deals.
Negotiation (10%)
Measures of Success: Building business cases, Knowledge of market/industry, quarterbacking internal stakeholders, involving existing customer references.
- Collaborates to develop plans that provide the Sales team with innovative strategies and sales tactics to lead them to success.
- Researches new market opportunities; collaborates with Marketing and Product to build business cases that would support future investment and growth.
- Determines customers’ Needs, Why Act, Why Now? And Why Trust? Rational.
- Summarizes customer’s new reality and generates an impact summary to validate the value of our offerings against the customer’s requirements.
- Market research through multi-channel sources to stay on-top of prospects and the competitive landscape.
- Participates in industry forums, chapters, and associations relevant to their target focus.
Forecasting and Analytics (10%)
Measures of Success: Forecast accuracy, accurate and up-to-date CRM data, mapping of Decision Makers and Stakeholders, Needs definition especially defining a quantitative 'new reality', call to actions and next steps
- Forecasts monthly, quarterly and annually by analyzing the external and internal sales environment in order to achieve the best results
- Documents and analyzes findings in order to effectively assess and meet the needs of your team and your division
- Captures and documents data using Salesforce and completes required fields throughout the sales cycle including customer and opportunity information.
- Collaborates with the team to find and assess gaps; provides insight and knowledge on how to progress opportunities
What you will bring:
- You have an established sales career as an Account Executive and have evolved into sales management over the past 3+ years.
- You have a proven track record of hitting quota, overcoming objections, and designing & executing opportunity plans that generate growth. You are able to transition this experience into coaching and inspiring others to achieve results.
- You have a passion for using technology to solve business problems, bonus points if you've done that in the enterprise security space
- You're willing to travel domestically & internationally to Tradeshows, Conferences, & Customer On Sites as required.
What we’ll give you in return
- Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:
- Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
- Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
- Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
- Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
- RRSP: Matching up to 2%
- Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
- In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com
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