Sales & Service Advisor

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.

What you’ll do

As a Sales and Service Advisor, you’ll be the first point of contact for customers entering the store for service. By being the primary person responsible for managing service intake, you’ll integrate the sales and service experience by delivering Trek’s signature hospitality and identifying opportunities to enhance the customer journey through thoughtful product recommendations.

You’ll work closely with the service technicians to coordinate workflow, ensure service orders are organized, manage warranties and keep customers informed throughout the process. You’ll also play a key role in preparing bikes for delivery and supporting the sales floor with ready-to-ride products.

This role is perfect for someone who thrives in a fast-paced, customer-focused environment, and who sees every interaction as a chance to build trust, solve problems, and create lasting relationships. You’ll be a key contributor to the store’s success by connecting service and sales with energy, empathy, and efficiency.

What you’ll bring to the team:

• A natural communicator with a passion for delivering outstanding customer experiences.
• A hospitality-first mindset, with the ability to identify and act on sales opportunities.
• A positive high energy attitude with a constant learning engine
• Strong organizational skills and the ability to manage service workflow with precision.
• Adaptability and a proactive approach to problem-solving in a dynamic retail environment.
• Flexibility to pivot task and focus if problems arise
• Bicycle technical knowledge and understanding
• Experience in customer service, hospitality, or retail sales

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program
• 24/7 virtual GP services and counselling services
• Gym membership discounts and discounts on other health and wellbeing brands
• Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more
• Annual paid time off for charity work
• Death in service benefit

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.