Sales Support Coordinator - DACH

Job Description

We are looking for a Sales Support Coordinator to lead and coordinate our Sales Support operations in the DACH region (Germany, Austria, Switzerland). In this role, you will oversee the team of Sales Support Administrators, ensuring an efficient order-to-cash process, excellent customer service, and seamless collaboration across departments.

Your Responsibilities

• You lead, coach, and develop the Sales Support team, fostering a customer-centric and high-performance culture. Ensure efficient workload distribution, continuous improvement, and professional growth.
• You act as the key contact for key accounts, ensuring excellent service, resolving escalations, and supporting sales with operational insights.
• You identify and implement improvements in order management, pricing administration, and cross-functional collaboration, enhancing efficiency and customer experience.
• You serve as a business partner to Sales, Logistics, Supply Chain, and Finance, driving operational alignment and service excellence.
• You monitor KPIs, provide data-driven insights, and align forecasts to support business decisions.

Fluency in German and English is an absolute must, knowledge of Dutch is a plus. Knowledge of other languages is certainly an asset.

If you are a highly organized professional with a passion for sales support and team coordination, we’d love to hear from you!

Qualifications

• Proven experience in sales support, order management, or customer service, with leadership experience.
• Strong organizational, analytical, problem-solving, and stakeholder management skills.
• Fluent in German, English and preferably also Dutch (other languages are a plus).
• You are an effective communicator who builds positive and productive relationships within your network.
• With an entrepreneurial mindset, you take initiative, work hands-on, and know how to set priorities effectively.

Additional Information

We offer you:

• a varied and challenging role within a dynamic company, with ambitious projects on the horizon;
• a family atmosphere with a diverse and international team of almost 300 specialists;
• an organization where there is room for initiative and creativity, a culture known for collaboration & collegiality;
• we offer you flexible working hours and the opportunity to partially work from home;
• a solid training and support with personal development at the core;
• a competitive remuneration package supplemented with various extra-legal benefits (iPhone & mobile subscription, hospitalization insurance, outpatient care insurance, group insurance, meal vouchers, 3 extra leave days, benefit card Ekivita, bicycle leasing, ..).

Our products

We produce lubricants for all sorts of applications, from passenger cars to bikes and even construction machines. We blend these products in bulk as well as for our own two brands, Wolf and Champion. Thanks to the high quality of our products, we managed to engage in premium partnerships like WRC and Junior WRC, BMW EWC, Bud Racing,...

Our Way of Working

At Wolf Oil Corporation, our dynamic, innovative, and open structure reflects our values of being connected, committed to excellence, and entrepreneurial. This adaptability allows us to navigate the ever-changing realities of the industry with confidence. Like the essential flow of lubricants in an engine, our energy and teamwork drive us to go the extra mile, time after time.

As an organization

• We prioritize co-creation and teamwork, reflecting our belief in being truly connected.
• We maintain an agile and open approach, minimizing focus on hierarchy.
• We stay attuned to the world around us, fostering authentic, long-term business relationships.

Our colleagues

• Embody an entrepreneurial and adventurous spirit.
• See change as a catalyst for growth, embracing innovation.
• Share a can-do mentality, ready to roll up their sleeves when needed.
• Work pragmatically, both as individuals and in teams, staying committed to excellence in everything they do.