SAP HR Specialist | Managed Services Operations

1 Month ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Application Evolution Services team at PwC Poland is seeking an SAP HR Specialist to monitor application operations and respond in real-time. The role involves improving existing products and introducing new functionalities to support client growth. Responsibilities include repairing applications, documenting changes, and training clients. The specialist will provide support for SAP SuccessFactors EC tickets, conduct in-depth problem analysis, configure SAP systems, and collaborate with 1st-Level support and other IT teams. The role also entails fostering client relationships, analyzing ticket trends, leading minor projects, maintaining documentation, and monitoring integrations between third-party systems and SAP SF EC. The ideal candidate will have a Bachelor's degree in IT or Business Administration, general knowledge of SAP HR module integration, and familiarity with SAP Success Factors Employee Central (EC).
Must have:
  • Provide support for SAP SuccessFactors EC tickets.
  • Conduct detailed problem analysis.
  • Collaborate with 1st-Level support.
  • Analyze and report on ticket trends.
  • Lead minor projects and system changes.
  • Maintain comprehensive documentation.
  • Monitor integrations with SAP SF EC.
  • Bachelor's degree in IT or Business Administration.
  • General knowledge of SAP HR module integration.
  • General knowledge of SAP Success Factors Employee Central.
  • Strong analytical skills.
  • Excellent communication skills.
  • Very good command of English.
Good to have:
  • Basic knowledge of Zalaris People Hub.
  • Ability to monitor and manage various data interfaces.
  • Ability to maintain and enhance customer relationships.
  • Familiarity with ticket management systems.
  • Understanding of project management principles.
  • Willingness to stay updated with SAP developments.
  • Ability to work independently.
  • SAP certifications in relevant modules.
  • Understanding of ITIL principles.
  • Knowledge of German.
Perks:
  • Work flexibility (hybrid working model, flexible start of the day, workation, sabbatical leave).
  • Development and upskilling (onboarding support, mentoring, training sessions, workshops, native speaker conversations).
  • Wide medical and wellbeing program (medical care, dental care, physiotherapy, coaching, mindfulness, psychological support, webinars, financial and legal counseling).
  • Individual benefits package (lunch pass, insurance, concierge, veterinary package, massages).
  • Access to a cafeteria (vouchers, discounts on IT equipment and car purchase).
  • 3 paid hours for volunteering per month.
  • Additional paid Birthday Day off.

Job Details

Job Description & Summary

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

We are looking for: 

SAP HR Specialist 

Role Description: 

  • Provide support to address and resolve tickets within the SAP SuccessFactors EC, ensuring timely and effective solutions. 

  • Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions. 

  • Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues and smooth workflow. 

  • Foster strong relationships with clients by addressing support topics promptly and effectively, ensuring customer satisfaction and trust. 

  • Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements. 

  • Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements, ensuring alignment with business goals. 

  • Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing across teams. 

  • Monitor integrations between third-party systems and SAP SF EC to ensure smooth data flow and address any discrepancies quickly. 

 

 

Required Skills: 

  • Bachelor's degree in information technology, Business Administration, or related field. 

  • General knowledge of the integration processes of 3rd party systems with the SAP HR module is important. 

  • General Knowledge of SAP Success Factors Employee Central (EC) platform, including its functionality and capabilities. 

  • Basic knowledge of Zalaris People Hub as a plus, to understand its integration and functionalities within HR processes. 

  • Ability to monitor and manage interfaces between SAP Success Factors EC and third-party systems, with a focus on ensuring data integrity and flow across various types of integrations such as:  Employee data transfer, Organizational data, Cost Center, Absences and Wage Types data handling, General Ledger (GL) File transfer to SAP, Travel and Expenses (TnE) Additional Payments, SEPA XML files for secure payments processing. 

  • Strong analytical skills to diagnose issues and develop effective solutions for complex problems. 

  • Ability to maintain and enhance customer relationships through effective communication and support. 

  • Familiarity with ticket management systems to track and manage support requests efficiently. 

  • Understanding of project management principles to successfully manage small-scale projects and changes. 

  • Excellent communication skills to interact with team members and clients, both verbally and in writing. 

  • Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies. 

  • Ability to work independently and manage multiple priorities. 

  • SAP certifications in relevant modules (preferred). 

  • Understanding of ITIL principles and the overall managed service process 

  • Very good command of English, both spoken and written. Knowledge of German will be an additional advantage. 

By joining us you gain: 

  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave, 

  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker, 

  • Wide medical and wellbeing program - medical care package (incl. dental care, freedom of treatment, physiotherapy), coaching, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,  

  • Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase, 

  • 3 paid hours for volunteering per month,   

  • Additional paid Birthday Day off, 

  • And when you start enjoying PwC as much as we do, you may recommend your friend to work with us. 

Recruitment process: 

  • CV verification, 

  • Screening phone call

  • Interview I

  • Interview II

  • Offer

If you are interested in this position, please send us your CV in English. 

If you have additional questions, please contact us: pl_mso_career@pwc.com 
Please note that we do not collect resumes in our inbox. 

Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy

#LI-KP1 #LI-Hybrid

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About The Company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.


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