Scrum Master

• Lead one or more Agile Teams as a servant leader and coach, fostering a culture of ownership and continuous improvement.
• Inspire and coach teams to achieve and exceed sprint and Program Increment delivery goals.
• Partner with the product owner in backlog refinement and prioritization.
• Collaborate with other Scrum Masters to share, learn, and promote best practices across the organization.
• Identify and help eliminate blockers, enabling teams to maintain focus and momentum.
• Ensure effective communication and collaboration between development teams, product owners, and stakeholders.
• Collaborate across multiple trains, working with Release Train Engineers (RTE), Product Owners (POs), Product Managers, and Business Partners.
• Facilitate Scrum ceremonies, including daily scrums, sprint reviews, sprint planning, and retrospectives.
• Provide transparency on team progress, risks, and opportunities for improvement.
• Champion a culture of continuous learning by mentoring team members, facilitating Agile training sessions, and promoting growth through feedback and experimentation.
• Use Agile metrics, such as velocity and cycle time, to assess team performance and drive data-informed improvements.
• In addition to core Scrum responsibilities, we value Scrum Masters who bring complementary project management experience.
• We are also looking for individuals who are curious and driven to understand the broader context of the work. Scrum Masters who ask why, who connect team efforts to strategic outcomes, and who challenge assumptions constructively are uniquely positioned to unlock value and help teams pivot when needed.

• Proven experience leading and inspiring high-performing Agile teams.
• Strong ability to adapt and flex methodologies to meet team and organizational needs.
• Demonstrate initiative beyond standard facilitation duties by leading key delivery phases such as UAT, Training, and Enablement, and driving smaller cross-functional projects to ensure effective coordination and stakeholder alignment.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• 4+ years of professional experience preferred
• Extensive experience with Agile frameworks (Scrum, SAFe, Kanban, etc.).
• Proficient in Agile tools like Jira Software; familiarity with Asana is a plus.
• SAFe / project management related certification is a plus (SAFe, PMP, PSM, CSM, or equivalent)
• Certification and/or experience in Salesforce is a plus
• Experience working with or knowledge of Salesforce CPQ is a plus

• Strong ability to align team efforts with business objectives and drive value delivery.
• Data-driven decision-making skills with the ability to interpret Agile metrics and provide actionable insights.
• We are seeking individuals who naturally think beyond tasks and timelines, with an instinct to explore how team deliverables contribute to broader business strategy and customer outcomes

• Exceptional communication and facilitation skills, with the ability to engage stakeholders at all levels.
• Strong conflict resolution and negotiation skills to navigate complex team and stakeholder dynamics.
• High emotional intelligence to build trust, foster open communication, and create psychologically safe environments.
• Problem-Solving & Continuous Improvement:
• Proactive problem-solver with a relentless focus on removing impediments.
• Experience leveraging retrospectives and performance indicators to drive improvements.

• Competitive remuneration package 
• Employee Stock Purchase Plan Enrolment

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement  
• Interest subsidy on loans - either vehicle or personal loans
• Health club reimbursement

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!