Senior Account Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Senior Account Manager

As a Senior Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key contacts. You are a born networker who thrives in a fast-paced, diverse and entrepreneurial environment. You'll be managing relationships with international contacts across multiple industries and channels. You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow. Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape.

What You’ll Do: 

• Relationship management: Build deep trusting relationships with decision makers and executives on our most strategic accounts. Establish a global network within Adyen and work collaboratively across cultures and time zones.

• Commercial acumen: Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts.

• Strategic consultation: Act as the human dimension of Adyen’s product by delivering payments expertise and guidance to customers. Use data to tell compelling stories and position yourself as a trusted partner and informed advisor.

• Leadership: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship.

• Project management: Be proactive and prioritize across multiple projects and teams to ensure thorough execution on cross-regional projects involving internal and external stakeholders.

• Feedback: Advocate and champion for your customers internally and serve as a feedback loop to influence Adyen’s product roadmap.

Who You Are:

• Commercial experience working within payments or financial services.

• A born networker with high energy, self-starter with a proven commercial and organisational strength, entrepreneurial track record and strong negotiation skills.

• A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

• A natural communicator and team player, comfortable driving technical and commercial discussions.

• A problem solver, naturally curious and comfortable navigating ambiguity to find solutions for technical, commercial, and operational challenges.

• A cross functional project manager of commercial, operational, and technical projects.

• Have a hands-on mentality being able to set the path for your merchants, at the same time as making smart decisions on prioritisation and delegation while looking at short- and long term planning.

Additional Requirements:

• You have a minimum of 8 years of experience in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)

• You're a native Mandarin speaker and have full professional proficiency in English

• You have solid expertise in the payments landscape

• Domestic and international travel is required

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Shanghai office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.