Senior Associate, Behavior Change & Design

Job Description:

About the Role:

The Senior Associate, Behavior Change and Design will radically improve healthcare by leading a portfolio of research and design initiatives to understand and influence health behaviors, member trust, and patient engagement. You will develop and execute on research plans, design and test interventions to improve member and user experience, and own and run flagship workforce and member surveys. You will be part of a team working at the intersection of art and science; collaborate with cross-functional stakeholders in member experience, operational, clinical, and product orgs; and play a key role in executing strategies for the business.

Responsibilities:

• Own the design and operationalization of large scale workforce and member surveys at a quarterly cadence (Qualtrics and DISQO experience preferred), analyzing data (in GSheets/Excel and SQL) and delivering nuanced insights, executive decks and other summary outputs
• Set and deliver against data driven member and user experience goals
• Lead a portfolio of research and pilots focused on behavior change, member trust and patient engagement, to be developed and executed concurrently under the supervision of a senior director
• Independently develop research plans and instruments, including discussion guides and surveys
• Recruit participants for qualitative research including Cityblock members and frontline colleagues
• Independently interview/observe members both virtually and in person in their communities and homes, care team users, and other stakeholders and synthesize barriers and pain points to desired behaviors
• Lead service discovery in partnership with operational colleagues and size opportunities based on qualitative and quantitative research with members and users and lightweight data collection/analysis
• Lead service design in partnership with operational colleagues and work collaboratively to design and run service experiments
• Make sense of the qualitative and quantitative data you’ve collected and analyzed, synthesizing beyond the topline findings to uncover the deeper insights
• Create compelling knowledge products for peer teams and senior audiences alike, distilling actionable takeaways
• Incorporate external behavior change evidence and behavioral design approaches into your process

Requirements:

• Bachelor's Degree
• 3+ years experience in applied research and/or testing
• Experience managing several high impact projects at once with a high degree of autonomy
• A plus: experience running surveys dealing with healthcare experience such as Consumer Assessment of Healthcare Providers and Systems (CAHPS) or person-centered primary care with direct relevance to the flagship Cityblock surveys you will own

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$80,000 - $100,000 Annually

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding

Be All In

Bring Your Whole Self

Lean Into Discomfort

Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.