Senior Business Process Analyst

The Senior Business Process Analyst will collaborate with stakeholders to elicit and document detailed requirements, acting as a liaison between business and technical teams. This role involves analyzing existing business processes for improvement, creating comprehensive documentation including functional specifications and API guides, and facilitating User Acceptance Testing. A strong conceptual understanding of web development, APIs, and SQL is essential, along with providing post-implementation support and managing stakeholder expectations.

Must Have

• Collaborate with business stakeholders to understand needs.
• Conduct workshops for requirements elicitation.
• Act as liaison between business and technical teams.
• Analyze and optimize business processes.
• Create functional specifications and API documentation.
• Understand web development concepts, API, and SQL.
• Identify and analyze application use cases.
• Facilitate User Acceptance Testing (UAT).
• Provide post-implementation support.
• Bachelor’s degree in computer science or IT.
• 4 to 8 years of Business Analyst experience.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Ability to work with cross-functional teams.
• Experience with project management tools.

Position Summary

Key Responsibilities

Requirements Elicitation:

• Collaborate with business stakeholders to understand their needs, objectives, and desired outcomes from the project.
• Conduct workshops and analyse existing documentation to elicit and document detailed requirements.

Stakeholder Communication:

• Act as a liaison between business stakeholders, technical teams, and external partners.
• Ensure effective communication, manage expectations, and provide updates on the progress of the project.

Business Process Analysis:

• Understand existing business processes and identify opportunities for process improvements.
• Analyse workflows, data flows, and dependencies to optimize business operations.

Documentation:

• Create comprehensive documentation, including functional specifications, API/Interface documentation and integration guides.
• Ensure these documents serve as references for developers, testers and other stakeholders.

Web development, API and Database Integration:

• Strong Conceptual understanding of web development concepts, API and SQL.

Use Case Analysis:

• Identify and analyse use cases for the Application, API to understand how it will be utilized by different systems, applications, or external parties.
• Determine functional requirements and integration points to ensure seamless interoperability.

User Acceptance Testing (UAT):

• Facilitate UAT sessions, gather feedback, and ensure the systems meet business requirements and expectations.

Post-Implementation Support:

• Provide support during the post-implementation phase, address user queries, troubleshoot issues, and facilitate continuous improvement of the system based on user feedback.
• Bachelor’s degree in computer science, information technology, or a related field.
• Proven experience as a Business Analyst.
• Strong Conceptual understanding of Web Development technologies, SQL and API specifications, and documentation.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work collaboratively with cross-functional teams and manage stakeholder expectations.
• Experience with project management methodologies and tools.

Qualifications

Education

Bachelors degree in related field.

Years of Related Experience

Years of experience 4 to 8 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster