Senior Credit and Collections Analyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Credit Controller will be responsible for managing the EMEA debtor ledger, ensuring timely collection of outstanding invoices, minimising credit risk, and maintaining strong relationships with both customers and internal teams. The role plays a key part in maintaining healthy cash flow and supporting the wider finance function.

How will you make an impact?

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding invoices.
• Support an offshore collections team
• Proactively chase overdue debts via phone, email, and written correspondence.
• Build and maintain strong customer relationships to resolve payment issues effectively.
• Monitor customer accounts, flagging risks and escalating problem debts where necessary.
• Maintain accurate records of all collection activity and customer communication.
• Work closely with Sales, Customer Service, and Finance teams to resolve disputes or billing queries.
• Assist with credit checks and setting credit limits in line with company policy.
• Produce regular debtor reports, highlighting risks and aged debt analysis.
• Support month-end processes, including reporting and reconciliations.

Have you got what it takes?

• Previous experience in a Credit Controller or similar credit/accounts receivable role (ideally 2+ years).
• Strong knowledge of credit control principles and UK debt collection practices.
• Excellent communication and negotiation skills, with a professional telephone manner.
• Ability to build rapport and maintain positive customer relationships while ensuring payment discipline.
• High attention to detail and strong organisational skills.
• Proficient in MS Office, especially Excel; experience with ERP/accounting systems (e.g., SAP, Oracle, Sage, Netsuite) an advantage.
• Ability to work independently and as part of a team in a fast-paced environment.

Qualifications

• No formal qualifications required, though AAT or CICM (Chartered Institute of Credit Management) qualifications would be advantageous.

Key Competencies

• Results-driven and target-focused.
• Confident, assertive, and resilient.
• Problem-solving and analytical thinking.
• Team player with a collaborative approach.
• Strong integrity and commitment to compliance.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.