Senior Data Analyst, Clinic Operations

About the Role:

We are seeking a curious, experienced Data Analyst to bridge between product, clinical, and operational teams. This analyst will be directly embedded on operational and product teams for close collaboration with other technical and clinical experts.

The analytics team’s mission is to empower Cityblock with trustworthy data insights, intuitive and reliable tools, and deep data domain expertise in support of our mission to radically improve the health of marginalized communities at scale.

To succeed in this role, a candidate should have a strong sense of curiosity, a propensity towards action, and a desire to work in agile teams. In this role, you should feel comfortable working with and advising experienced business executives, technical stakeholders, engineers, product managers, and clinical teams. This analyst will act as a technical mentor and leader across the analytics team to assist with code reviews, question design, and stakeholder management. This analyst will find themself supporting operational leaders to build workflow reporting, identify cost savings, designing new pipelines with data engineers, and create new analytics tools to solve complex operational problems.

You might be a good fit for this role if you get excited about diving headfirst into challenging problems, untangling complex healthcare data, and creating new ways to communicate findings across diverse audiences. A sense of curiosity, a desire to learn new skills, and flexibility in a fast-moving organization are essential.

Do you have a passion for healthcare data? Advising executives with data-driven solutions? Learning new skills? Working with and for folks from all backgrounds and identities? If so, we want to hear from you!

Responsibilities:

• Partner with senior leaders across operations, product, and clinical teams to transform data into strategy and business needs into analytics solutions
• Support clinical operations teams with data to efficiently use our resources and create member-centric experiences
• Measure and categorize a wide range of clinical to social care interactions with members in a meaningful series of transformational tables and marts
• Own and grow dbt infrastructure to support scheduling, provider utilization, clinical appointments, and non-clinical social interactions while utilizing development best practices
• Create new data pipelines along with a team of engineers
• Build compelling visualizations and dashboards to support decision-making
• Collaborate with other data analysts on shared infrastructure and cross-functional deliverables

Requirements:

• Bachelor's degree
• 5+ years of experience using SQL in production environments (BigQuery preferred), with fluency in writing performant, maintainable queries and a strong understanding of data modeling, testing, and analytics best practices
• 3 year experience in embedded operational or product analytics
• 4 years of experience in presenting data-driven analyses, insights, and recommendations to senior executives and large groups
• 4 years of team-based analytics work experience with cross-functional stakeholders
• A high degree of proficiency with at least one BI tool (Looker preferred), including experience with visualization best practices

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$115,000 - $130,000 Annually

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

Aim for Understanding

Be All In

Bring Your Whole Self

Lean Into Discomfort

Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.