Senior Game Operations Lead

Team Introduction

Level Infinite is Tencent's international game business brand, dedicated to bringing fun, authentic gaming experiences to global players, allowing them to enter the game world anytime, anywhere; and by building an inclusive, interconnected, and convenient player community to promote sharing and communication.

Level Infinite provides a range of support and services to partner studios to help them unleash the potential of their products.

Level Infinite's published products include popular games such as 'PUBG MOBILE', 'Goddess of Victory: NIKKE', 'Honor of King', and has partnered with studios to launch multiple products including 'Warhammer 40,000: Darktide' from Fatshark, 'Dune: Awakening' from Funcom, and 'Nightingale' from Inflexion Studios.

To learn more about Level Infinite, please visit www.levelinfinite.com and follow our official accounts on Twitter, Facebook, Instagram, and YouTube.

Job Responsibilities

As the Senior Game Operations Manager, you will be responsible for overseeing the global operational strategy and execution for the game, ensuring successful launches and continuous optimization in target markets. You will work closely with cross-functional teams, including development team, marketing, technical, and customer support teams, to drive operational goals and enhance player experience and business growth.

Key Responsibilities

1. Game Operations Planning

• Develop and implement global operation strategies, including launch plans, in-game events, and user retention optimization.
• Analyze market trends and player behavior to provide actionable insights for game improvements.

2. Data Analysis & Optimization

• Monitor KPIs such as DAU, MAU, ARPU, etc., identify issues, and propose solutions.
• Generate regular operational reports to support data-driven decision-making for the management team.

3. Cross-Department Collaboration

• Work closely with production teams to ensure smooth game updates during Liveops and content optimization.
• Coordinate with marketing teams on regional campaigns and user acquisition strategies.
• Collaborate with technical teams to ensure server stability and timely resolution of technical issues.

4. Player Experience Management

• Gather player feedback and analyze user behavior to design improvement plans that enhance satisfaction.
• Manage critical player issues and emergency situations to maintain community harmony and brand reputation.

Job Requirements

Education & Experience

• Bachelor’s degree or higher in Marketing, Game Design, Computer Science, or related fields.
• Minimum of 5 years of experience in the gaming industry, with at least 3 years in game operations.
• Familiarity with international gaming markets and player demographics, with proven success in game operations.

Technical Skills

• Strong understanding of game operation processes and lifecycle management.
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) and the ability to create data-driven strategies.
• Excellent project management skills with the ability to handle multiple complex projects simultaneously.

Language & Communication Skills

• Fluent in English (spoken and written) for effective communication with global teams.
• Strong teamwork and cross-cultural communication skills.

Soft Skills

• Innovative mindset with problem-solving capabilities.
• Passion for the gaming industry, with a focus on player experience and game quality.

Preferred Qualifications

• Experience in global game publishing or localization.
• Familiarity with game development tools (e.g., Unity, Unreal Engine).
• Deep understanding of specific game genres (casual games)

Tencent is committed to providing equal employment opportunities

At Tencent, we always adhere to the principle of equal employment opportunities and are committed to creating a fair and inclusive work environment for every employee. We firmly believe that diverse voices can inspire unlimited innovation and drive us to provide better services to users and society. We carefully create a supportive and inspiring atmosphere to help every employee find their own stage to achieve personal and common development goals.

Who we are

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.