Senior Logistics eCommerce Analyst

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

The EMEA Logistics team manages all Warehousing & Logistical supply chain operational standards by contributing warehouse information to strategic plans and reviews; implementing productivity, quality, and customer-service standards; resolving problems and ensuring compliance with both local and internal regulation. This is a dynamic and fast-moving team, responsible for facilitating the end-to-end supply of goods & services that allows us to service all our customers, both internal & external, for the EMEA region.

Job Description

The Opportunity:

The EMEA Logistics team is seeking a dynamic, proactive and highly analytical Senior E-Commerce Logistics Analyst to lead and strengthen our E-Commerce operations across the EMEA region. The role covers end-to-end supply chain & logistical solutions for our Direct-to-Consumer business, from the point an order is placed by a customer on the web shop through to delivery.

You will be expected to build and sustain strong relationships across external partners, commercial partners, and internal teams, while influencing outcomes and holding stakeholders accountable. You will also take ownership of gathering and interpreting complex data from multiple sources, mainly in Excel, and applying it to enhance operations.

The person in this role will have an initiative-taking mindset, skilled in multi-tasking and setting priorities, and highly organized, detail-oriented, and confident in driving compliance and improvements. A true self-starter and agile thinker, you will act as a decision-maker in time-sensitive situations, maintaining a calm and measured demeanor. With strong knowledge of logistics best practices, you will also be recognized as a problem solver who plays a key role in implementing change and guiding business improvements.

What Your Impact Will Be:

• Oversee and conduct the day-to-day operational activities for Direct-to-Consumer warehouse operations in conjunction with the 3PL provider.
• Collaborate closely with commercial and internal teams to run the day-to-day operations as well as guide and support initiatives and projects.
• Manage the replenishment process between Mattel DCs and warehouse locations on timely, accurate and efficient manner.
• Assess the process delays and own the resolution from the order intake all the way through to delivery to consumer, ensuring timely corrective actions any delays or issues.
• Ensure data alignment and compliance across internal and external systems by proactively validating data parameters.
• Manage stock by carrying out analysis and providing leadership on discrepancy analysis and executing the required resolution.
• Monitor stock requirements and provide recommendations on non-moving and overstocked products.
• Ensure timely delivery of supplies and equipment required for Special & Rework operations.
• Monitor 3PL and carrier performance, set expectations, and escalate issues where needed.
• Deliver operational reporting and provide strategic insights against forecast and established SLAs.
• Lead reporting of throughput volumes, productivity, and inventory balances through daily, weekly, and monthly KPIs.
• Lead monthly performance reviews with 3PL partners, analyzing performance, claims, allocating responsibilities, and establishing clear action plans.
• Ensure 3PL compliance to SOX controls, such as cycle counts and inventory compliance.
• Drive continuous improvement initiatives in replenishment, reporting, and analysis, ensuring processes remain efficient and scalable.
• Identify and champion areas of improvement to drive efficiency, cost savings, and enhanced customer experience.
• Ensure all logistical solutions comply with current and upcoming legal requirements.

Qualifications

What We’re Looking For:

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
• Preferably will have at least 5 years experience working in Supply Chain and ideally at least 3 years in an e-commerce Logistics role working with 3PL providers.
• You must be knowledgeable of a warehouse/Fulfilment Centre environment, and have experience of working with operations teams, also on Continuous Improvements.
• Experience of forecasting stock, inbound and outbound volumes. Demand planning is considered a plus.
• Must be an experienced Microsoft Excel user operating at advanced level, with experience of analysing large data sets and be able to present results clearly and be able to give recommendations on the back of the analysis.
• An understanding of warehouse management systems.
• Knowledge of working with parcel carrier companies to monitor and improve performance.
• Experience of monitoring KPIs and taking action to remedy any concerns with performance.
• Fluent using Microsoft Office.
• Experience of working in a head office Logistics role is preferred.
• Be comfortable travelling to warehouses/fulfilment centres, both in the UK and across the EMEA region, as required
• Strong communication skills (written and verbal) in a hybrid, international environment with variety of stakeholders
• Strong negotiation skills

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:

The Culture at Mattel

Corporate Philanthropy