Senior Managed Services Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

Meet Our Managed Services Team!

Our Managed Services Team at Sprinklr drives product retention, adoption, and growth across a global customer base. By deeply understanding customer objectives and applying tailored solutions at scale, we ensure long-term success.

Our Three Obsessions:

• Customer Obsession – Understanding what value means to each customer.

• Product Obsession – Constantly evolving and refining our technology.

• Learning Obsession – Empowering our team to reach their full potential.

Consultant Roles We Hire For:

Our Managed Services Team commonly hires for three Consultant roles:

• Managed Services Consultant – Core: Focuses on driving growth and success for customers within our Core platform.

• Managed Services Consultant – CCaaS: Specializes in customer engagement and contact center solutions.

• Managed Services Consultant – Advertising: Expands and optimizes clients' advertising strategies.

Through the interview process, we’ll determine the best fit for you! See the job description below to learn more about what we typically look for when hiring for our Managed Services team. We look forward to connecting with you and appreciate your interest in Sprinklr!

What You'll Do:

• Deliver Value – Ensure customers maximize their investment in Sprinklr.

• Drive Adoption – Promote product usage across teams and markets.

• Build Relationships – Establish trust with clients and key stakeholders.

• Be a Strategic Partner – Provide guidance on business challenges and solutions.

Your Responsibilities:

• Ensure customers gain maximum value from the platform.

• Translate customer needs into Sprinklr solutions.

• Optimize configurations and manage change throughout the customer lifecycle.

• Serve as the primary contact for stakeholders.

• Drive upsell and cross-sell opportunities.

• Provide training and identify areas for product improvement.

Qualifications:

Must Have (depending on role):

• 5+ years of experience in managed services or tech consulting, specifically in advertising, CCaaS, or cloud contact centers.

• Strong knowledge of paid advertising strategies and platforms (Google Ads, HubSpot, AdRoll, etc.).

• Experience with web technologies, CRM, SaaS platforms, or digital marketing across social platforms.

• Hands-on experience with system configuration, troubleshooting, and performance optimization.

• Excellent communication and problem-solving skills.

Good to Have:

• Experience with social media management software.

• Multilingual skills (Spanish, Portuguese, etc.).

• Marketing & advertising certifications.

What Success Looks Like:

• Increased customer adoption and retention.

• Renewals, upsells, and customer advocacy.

• Recognition as a trusted industry advisor.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.